PA HC ASSOC II (PART-TIME, SHIFT VARIES)

Riverside Healthcare is seeking a dedicated and detail-oriented professional to join our team in Kankakee, Illinois. This role is essential for managing patient registration, insurance verification, and specimen processing within a fast-paced, patient-centered environment.

Responsibilities

• Patient Registration: Accurately collect, analyze, and record all required demographic, insurance/financial, and clinical data for scheduling, pre-registering, and registering patients from all payer classes. Ensure timely and accurate electronic entry of information into the system.
• Insurance and Compliance: Verify patient insurance coverage, including Medicare and Medicaid. Ensure compliance with payer requirements for medical necessity and precertification. Perform third-party eligibility and benefit verification to secure accurate payment.
• Customer Service: Provide exceptional customer service with a concierge-style approach. Interact compassionately with patients and their representatives, addressing their needs and explaining hospital revenue cycle expectations, payment options, and financial responsibilities.
• Specimen Processing and Phlebotomy: Perform phlebotomy, process drop-off specimens, and conduct routine EKG tracings as required. Verify specimen identification and labeling, ensuring specimens are delivered to the appropriate department within required time limits.
• Documentation and Record Management: Prepare and distribute required forms, documents, and reports. Maintain accurate patient records and ensure compliance with EMTALA, HIPAA, and other applicable regulations.
• Patient Flow and Coordination: Assist in managing patient flow for ambulatory care, pre-op testing, and clinics. Provide pre-test instructions, assist with documentation, and ensure proper preparation for tests/procedures.
• Problem Solving and Analysis: Analyze and resolve issues related to registration, insurance, and patient access. Use hospital resources to determine financial responsibilities and address any coverage concerns.
• Training and Support: Assist in the training of new personnel and support other healthcare staff as needed. Attend all advanced registration classes and mandatory department meetings.
• Administrative Support: Sort and distribute mail and faxes. Conduct reminder calls for patient appointments and pre-register scheduled patients. Manage transportation of patients within the hospital as needed.
• Community and Specimen Collection: Assist with community health screenings, employee health physicals, and other departmental needs. Confirm specimen acceptability requirements and ensure accurate collection and delivery.
• General Assistance: Escort patients to exam rooms, take vital signs, and assist with procedures and diagnostic tests. Maintain logs of patients and procedures and perform other duties as requested.

Requirements

• High school diploma or equivalent required.
• Certificate of completion from school for Phlebotomy course and practicum or 1 year of experience as a phlebotomist.
• Computer literate with a typing speed of 35 WPM minimum. Strong spelling accuracy and ability to perform general arithmetic.
• Ability to work independently in a fast-paced environment, with a commitment to accuracy and problem-solving.
• Demonstrated professionalism and a compassionate, customer-focused attitude.

Preferred Qualifications

• Experience in a healthcare setting with a focus on patient access, registration, or insurance verification.
• Proficiency in using electronic health record (EHR) systems and healthcare software.
• Additional education or certification in medical terminology, healthcare administration, or a related field.
• Certifications in healthcare administration or patient access.
• Certified Phlebotomy Technician (CPT) preferred, but not required.

Benefits

Riverside Healthcare offers a comprehensive suite of Total Rewards, including:

• Compensation: Base compensation within the position’s pay range based on factors such as qualifications, skills, relevant experience, and/or training. Premium pay such as shift differential, on-call, and opportunity for annual increases based on performance.
• Paid Time Off: Programs for eligible employees (.5 to 1.0 FTE).
• Health and Welfare Benefits: Medical, dental, vision, life, and short- and long-term disability insurance. Health Savings and Flexible Spending Accounts for eligible health care and dependent care expenses.
• Retirement: Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance: Program available for eligible employees.
• Paid Leave Hours: Accrued as you work for employees (.001 to .49 FTE).

Pay

USD $19.02 - USD $23.46 /Hr

Employee Health Requirements

• Exposure/Sensory Requirements:
  • Exposure to Chemicals: None
  • Video Display Terminals: Average
  • Blood and Body Fluids: None
  • TB or Airborne Pathogens: Low risk
• Sensory Requirements:
  • Speech: Required for presentations/training, telephone communications, and facilitating meetings
  • Vision: Needed to read memos and literature, computer entry
  • Smell: Needed for electrical/fire safety
  • Hearing: Needed for telephone communication, meetings, and listening to employee concerns
  • Touch: Needed to write, computer entry, and filing
• Activity/Lifting Requirements:
  • Percentage of time during the normal workday:
    • Sit: 78%
    • Stand: 5%
    • Walk: 15%
    • Kneel: 1%
    • Lift: 1%
    • Drive: 1%
  • Weight required to be lifted each normal workday:
    • Up to 10 lbs: Occasionally
    • Up to 20 lbs: Occasionally
    • Up to 35 lbs: Not Required
    • Up to 50 lbs: Not Required
    • Up to 75 lbs: Not Required
    • Up to 100 lbs: Not Required
    • Over 100 lbs: Not Required
  • Lifting and carrying requirements: Lifting briefcase, notebook, computer, printed materials – transporting from one location/meeting to another.
  • Maximum consecutive time (minutes) during the normal workday for each activity:
    • Sit: 180
    • Stand: 15
    • Walk: 10
    • Lift: 2
    • Drive: 5
  • Repetitive use of hands:
    • Simple grasp up to 10 lbs: Frequent (5-10 pounds)
    • Pushing & pulling: Normal weight 50 pounds
    • Fine Manipulation: Computer entry, phone, dialing, writing, using calculator
• Environmental Factors & Special Hazards:
  • Inside hours: 8
  • Outside hours: 0
  • Temperature: Normal Range
  • Lighting: Average
  • Noise levels: Average
  • Humidity: Normal Range
  • Special Hazards: None
  • Protective Clothing Required: None