P T F D

About the role

Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to join our team. We are passionate hoteliers eager to add like-minded people to our rapidly growing team, with a mission to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders, and continuously strive to make a positive impact.

Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company operating more than 200 locations across 38 states and 3 countries. Our portfolio includes reputable brands like Marriott, Hilton, IHG, and Hyatt, as well as unique, independent, boutique, and lifestyle properties and restaurants.

Responsibilities

• Greet guests as they arrive, focusing on personal recognition.
• Review arrival lists daily and assist in preparing and assembling welcome amenities.
• Escort VIPs to their room and check them in prior to arrival.
• Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed.
• Responsible for issued bank; count bank at the beginning and end of shift.
• Ensure all cash drops are done in accordance with proper cash handling procedures and report all cash over/shorts to management.
• Keep front desk area clean and organized; assist with lobby activation as needed.
• Utilize proper procedures when handling guest personally identifiable information (PII) data.
• Follow checklist when going through check-in or check-out with guests; always retrieve necessary identification documents and form of payment upon arrival.
• Attend promptly to guest needs and inquiries.
• Perform various other duties as assigned to meet business objectives.

Requirements

• Minimum of one (1) year in Front Desk Operations.
• In-depth knowledge of hotel Front Desk operations.
• Minimum of High School education.

Skills

• Basic computer skills.
• Ability to communicate effectively verbally and in writing.
• Ability to exceed expectations of guests and team members.
• Excellent time management skills.

Benefits

• Work Today, Get Paid Today with Daily Pay.
• Free Telemedicine and Virtual Mental Health care access for all associates starting day one.
• Multiple Health Insurance and Life Insurance options.
• 401k Plan + Company Match.
• Paid Parental Leave.
• Paid Time Off (PTO) and Holiday Pay.
• Pet Insurance.
• Employee Assistance Program.
• Schulte Savings Marketplace.
• Discounts on event tickets, electronics, gym memberships, and more.