FT FD

About the Company

Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG, and Hyatt, as well as many unique, independent, boutique, and lifestyle properties and restaurants.

Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We believe our greatest and most valuable asset is our people.

About the Role

We are seeking a dynamic, service-oriented Guest Service Representative to join our team. When you join SHG, you’ll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us.

Responsibilities

• Greets guests as they arrive, focusing on personal recognition.
• Reviews arrival lists daily and assists in preparing and assembling welcome amenities.
• Escorts VIPs to their room and checks them in prior to arrival.
• Answers the telephone within three rings with a smile and responds to questions or transfers calls as needed.
• Responsible for issued bank; counts bank at the beginning and end of shift.
• Ensures all cash drops are done in accordance with proper cash handling procedures and reports all cash over/shorts to management.
• Keeps front desk area clean and organized.
• Assists with lobby activation as needed.
• Utilizes proper procedures when handling guest personally identifiable information (PII) data.
• Follows checklist when going through check-in or check-out with guests, always retrieving necessary identification documents and form of payment upon arrival.
• Attends promptly to guest needs and inquiries.
• Performs various other duties as assigned to meet business objectives.

Requirements

• Minimum of one (1) year in Front Desk Operations.
• In-depth knowledge of hotel Front Desk operations.
• Minimum of High School education.

Skills

• Basic computer skills.
• Ability to communicate effectively verbally and in writing.
• Ability to exceed expectations of guests and team members.
• Excellent time management skills.

Benefits

• Work Today, Get Paid Today with Daily Pay.
• Free telemedicine and virtual mental health care access for all associates starting day one.
• Multiple health insurance and life insurance options.
• 401k Plan + Company Match.
• Paid Parental Leave.
• Paid Time Off (PTO) for eligible associates.
• Holiday Pay.
• Pet Insurance.
• Employee Assistance Program.
• Schulte Savings Marketplace.
• Discounts on event tickets, electronics, gym memberships, and more.

Specific compensation and benefit details will be discussed during the interview process.