P&P Writer Associate
About the role
Responsible for gathering, composing, and editing process information into clear, concise, readable documents for policies, procedures, and job aids for the Servicing teams. Interviews subject matter experts (SMEs) to ensure technical accuracy of procedures and usability of job aid documentation, etc. Audits P&P documents to ensure proper change controls/management processes and approval levels.
loanDepot (NYSE: LDI) is a digital commerce company committed to serving its customers throughout the home ownership journey. Since its launch in 2010, loanDepot has revolutionized the mortgage industry with a digital-first approach that makes it easier, faster, and less stressful to purchase or refinance a home. Today, loanDepot enables customers to achieve the American dream of homeownership through a broad suite of lending and real estate services that simplify one of life's most complex transactions. With headquarters in Southern California and offices nationwide, loanDepot is committed to serving the communities in which its team lives and works through a variety of local, regional, and national philanthropic efforts.
Responsibilities
- Develops, updates, and maintains policies, procedures, and job aids to support Servicing operations, ensuring alignment with system enhancements, process improvements, regulatory requirements, and compliance standards.
- Collaborates with subject matter experts and business stakeholders to gather information, validate technical accuracy, and ensure documentation is clear, effective, and user-friendly.
- Researches, organizes, and translates complex operational and technical information into clear, concise documentation, including process maps, flowcharts, diagrams, screenshots, and other instructional materials.
- Drafts and maintains policy documentation to ensure compliance with applicable laws, regulations, internal controls, and Servicing business requirements.
- Administers document management and