P&C Claim Representative III

About the role

The Property & Casualty Claims Representative III is responsible for independently managing a high-volume caseload of complex property damage and bodily injury claims arising from transit operations. This role requires strong investigative skills, sound judgment, effective negotiation abilities, and experience handling higher-severity liability claims through resolution.

Responsibilities

• Independently investigate, evaluate, negotiate, and resolve automobile liability, property damage, bodily injury, and general liability claims.
• Manage an active caseload of approximately 150–175 claims arising from transit operations.
• Analyze coverage, liability, causation, and damages to determine claim exposure and appropriate resolution strategies.
• Conduct claimant, witness, and insured interviews to obtain facts and complete investigations.
• Review accident reports, medical records, repair estimates, photographs, and other supporting documentation.
• Establish, maintain, and adjust reserves in accordance with company and client guidelines.
• Negotiate settlements with claimants, attorneys, vendors, and other parties involved in the claim process.
• Identify and escalate complex or high-exposure claims as appropriate.
• Cookordination with defense counsel and participate in litigation management activities when necessary.
• Prepare detailed claim summaries, evaluations, and reports for management and clients.
• Maintain timely and accurate claim file documentation and diary management.
• Ensure compliance with all applicable regulations, client requirements, and claims handling standards.
• Deliver high-quality customer service while maintaining professionalism and empathy during difficult claim situations.
• Perform additional duties and responsibilities necessary to support operational and client service objectives.

Requirements

• Bachelor's Degree from an accredited college or university preferred; or High School Diploma or equivalent with relevant claims handling experience.
• Minimum of 2 years of experience handling automobile liability, bodily injury, property damage, or general liability claims with a bachelor's degree; or Minimum of 4 years of experience investigating, evaluating, negotiating, and resolving automobile property damage, bodily injury, and general liability claims.
• Experience handling moderate to complex liability claims with exposure levels typically reserved at $25,000 or greater.
• Prior experience managing high-volume caseloads preferred.
• Experience within a public sector, transportation, transit, municipality, or TPA environment is a plus.
• Strong understanding of liability claims investigation and evaluation techniques.
• Excellent negotiation and conflict resolution skills.
• Able to analyze complex liability and damages issues.
• Strong organizational and time management skills with the ability to prioritize competing demands.
• Excellent written and verbal communication skills.
• Proficiency with claims management systems and Microsoft Office applications.
• Able to work independently while maintaining quality and productivity standards.
• Strong attention to detail and sound decision-making abilities.

Skills

• Investigation and evaluation techniques for liability claims.
• Handling bodily injury and property damage claims.
• Negotiation and conflict resolution skills.
• Organizational and time management skills.
• Written and verbal communication skills.
• Claims management systems and Microsoft Office applications proficiency.

Benefits

At Davies North America, we offer a comprehensive benefits package including:

• Medical, dental, and vision plans.
• A 401(k) plan with employer matching.
• Time-off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non-exempt employees.
• Paid holidays.
• Life insurance and short-term and long-term disability coverage.
• Other mandated benefits in accordance with applicable state and local requirements.

Pay

$71,760 - $77,250 / year

Schedule

Full-time