Oxford Hotel Bend - Jazz Servers

We are excited to announce the Jazz series incredible lineup of world-class artists over six weekends from October to March! Candidates must be available for all six weekends.

Schedule

• October 16–17, 2026
• November 13–14, 2026
• December 14–15, 2026
• January 8–9, 2027
• February 19–20, 2027
• March 12–13, 2027

About Us

At Oxford Collection of Hotels, we cultivate careers in a culture that values innovation, teamwork, and personal growth. As a rapidly growing and progressive hospitality company, we recognize that our employees are the key to our success. We foster a supportive, inclusive, and dynamic work environment where every team member is empowered to excel.

About the Role

The Server at one of Oxford’s luxury or boutique-style hotels is responsible for delivering exceptional customer service and creating a memorable dining experience for guests. This position involves taking guest orders, serving food and beverages, processing payments, and ensuring guest satisfaction throughout their dining experience. The Server upholds sanitation and cleanliness standards, ensuring a safe and welcoming environment for all guests, and plays a key role in meeting and exceeding Four-Star service standards.

This is a seasonal position with the opportunity to stay on staff for open ROAM and banquet shifts, or may even move into a full-time position for the right candidate.

Responsibilities

• Food and Beverage Service (70%):
  • Provide exceptional service by anticipating and responding to guests’ needs in both restaurant and banquet settings to meet and exceed Forbes Four-Star standards
  • Greet guests, offer expert-level menu recommendations, and answer inquiries about food, beverages, daily specials, and dietary accommodations
  • Accurately take and input orders into the POS system, ensuring special requests, allergies, and dietary needs are properly communicated to the culinary team
  • Retrieve and serve food and beverages promptly, verifying presentation, temperature, and portion accuracy before delivery
  • Monitor guest satisfaction throughout the meal, proactively addressing concerns and fulfilling additional requests
  • Assist in maintaining service stations, ensuring they are stocked with silverware, glassware, condiments, and necessary supplies
  • Support banquet events, assisting with setup, service, and breakdown to ensure smooth and efficient execution
  • Follow sanitation, cleanliness, and food safety standards, keeping a well-organized and hygienic workspace while ensuring compliance with alcohol service policies
  • Perform all tasks in compliance with federal, state, local, food safety, and sanitation requirements, as well as Oxford Collection safety standards and security procedures
  • Be knowledgeable about and able to respond to emergency situations; report any maintenance repairs needed immediately
• Guest Relations (20%):
  • Warmly welcome guests, ensuring requests are handled promptly, professionally, and efficiently
  • Handle guest complaints, requests, and concerns with professionalism and discretion, using Oxford Collection guest recovery and service gestures
  • Communicate clearly and effectively with both guests and kitchen staff
  • Actively listen, clarify concerns, and resolve issues to ensure guest satisfaction
  • Assist with guest recovery efforts in the absence of a manager or supervisor
  • Maintain integrity, confidentiality, and sensitivity in all guest and team interactions
• Other (10%):
  • Communicate effectively with all hotel staff to ensure smooth delivery of services
  • Complete a daily activity log with pertinent shift information for co-workers and leadership team
  • Obtain sales leads for the sales department
  • Adhere to attendance policies and maintain regular availability for scheduled shifts
  • Perform other hotel-related duties as assigned

Requirements

• Food handler’s license and liquor server permits as required by state law (or ability to obtain)
• Proof of eligibility to work in the United States
• Reliable transportation to and from work
• Ability to work a flexible schedule including evenings, weekends, and holidays
• Reliable and consistent attendance

Preferred Qualifications

• High School Diploma or GED
• 1+ years of previous food & beverage experience
• Previous hospitality experience

Skills

• Company Character: Supports company vision and values
• Customer Service: Understands and meets the needs of guests
• Professional Appearance: Presents a professional and polished look
• Stress Management: Exhibits self-awareness and self-control in pressure situations
• Team Orientation: Works cooperatively with others, assisting voluntarily

Physical Requirements

• Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently
• Must be able to lift 30 pounds occasionally and often exert up to 20 pounds of force to push, pull, carry, lift, or otherwise move objects
• Must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basis
• While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat)
• Must be able to climb stairs both inside and outside in a variety of weather conditions

Benefits

• Competitive pay and performance-based incentives
• Medical, dental, and vision coverage
• 401(k) with profit sharing
• Generous paid time off
• Exclusive discounts at our properties
• Ongoing training, leadership development, and career growth opportunities