Oxford Hotel Bend Part Time Server - Hotel AM/PM
POSITION SUMMARY
The Server at one of Oxford’s luxury or boutique-style hotels is responsible for delivering exceptional customer service and creating a memorable dining experience for guests. This position is responsible for taking guest orders, serving food and beverages, processing payments, and ensuring guest satisfaction throughout their dining experience is one of luxury.
ESSENTIAL DUTIES & RESPONSIBILITIES
Provide exceptional service by anticipating and responding to guests’ needs, ensuring a seamless and enjoyable dining experience in both restaurant and banquet settings in a manner that strives to meet and exceed Forbes Four-Star standards
Greet guests, offer expert-level menu recommendations, and answer inquiries about food, beverages, daily specials, and dietary accommodations
Accurately take and input orders into the POS system, ensuring special requests, allergies, and dietary needs are properly communicated to the culinary team
Retrieve and serve food and beverages promptly, verifying presentation, temperature, and portion accuracy before delivery
Monitor guest satisfaction throughout the meal, proactively addressing concerns and fulfilling additional requests
Assist in maintaining service stations, ensuring they are stocked with silverware, glassware, condiments, and necessary supplies for both restaurant and banquet service
Support banquet events, assisting with setup, service, and breakdown to ensure smooth and efficient execution
Follow sanitation, cleanliness, and food safety standards, keeping a well-organized and hygienic workspace while ensuring compliance with alcohol service policies
Be knowledgeable about and able to respond to emergency situations. Report any maintenance repairs needed immediately to their supervisor or General Manager
Communicate effectively with all hotel staff to ensure smooth delivery of services
Complete a daily activity log with pertinent shift information for co-workers and leadership team
Communicate effectively with guests and kitchen staff
Actively listen, clarify concerns, and resolve issues to ensure guest satisfaction
Assist with guest recovery efforts in the absence of a manager or supervisor
Maintain integrity, confidentiality, and sensitivity in all guest and team interactions
CORE SKILLS AND VALUES
Company Character – Supports company vision and values
Customer Service – Understands and meets the needs of guests
Professional Appearance – Presents a professional and polished look
Stress Management – Exhibits self-awareness and self-control in pressure situations
Team Orientation – Works cooperatively with others, assisting voluntarily
JOB REQUIREMENTS
Food handler’s license and liquor server permits as required by state law (or ability to obtain)
Proof of eligibility to work in the United States
Reliable transportation to and from work
Ability to work a flexible schedule including evening, weekends and holidays
Reliable and consistent attendance
Physical Requirements – Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently
Must be able to lift 30 pounds occasionally and often exert up to 20 pounds of force to push, pull, carry, lift or otherwise move objects
Must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basis
Must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat)
Must be able to climb stairs both inside and outside in a variety of weather conditions