Owner Services Representative

About the role

As an Owner Services Representative, you will offer comprehensive supportive services to resort property owners and act as a liaison between BOYNE and resort property owners. Enjoy perks such as ski passes, golf passes, waterpark passes, and discounts for food, beverages, retail, and daycare.

Responsibilities

• Respond to owner and internal team member email and phone inquiries within 24 hours, providing timely and professional customer service.
• Manage owner inquiries related to unit upgrades, maintenance requests, rental revenue, and general property concerns.
• Serve as the primary liaison between Boyne Mountain, homeowners, and Homeowners' Association (HOA) Board members.
• Coordinate with and oversee outside vendors for owner and HOA projects, ensuring work is completed on schedule and according to expectations.
• Process owner rental revenue accurately and in a timely manner.
• Assist with association budget preparation, financial reviews, and reporting.
• Track invoices, monitor aging reports, and support accounts receivable follow-up.
• Prepare and distribute owner and association correspondence, notices, and mailings.
• Record and transcribe minutes for annual and quarterly HOA Board meetings.
• Attend HOA meetings as needed to provide operational support and documentation.
• Conduct routine property inspections to ensure compliance with quality standards, brand expectations, and safety requirements.
• Collaborate daily with Housekeeping, Maintenance, Security, and other departments to resolve operational issues and enhance the owner and guest experience.
• Provide cross-functional support to the Owner Services team as needed to maintain efficient departmental operations.

Qualifications

• Hold an Associate's degree or have a minimum of five years of experience in hospitality, guest services, accounting, or a related field.
• Demonstrate exceptional organizational and time management skills, with the ability to prioritize multiple projects and consistently meet deadlines.
• Are a self-starter who takes initiative, works independently, and follows projects through to successful completion with minimal supervision.
• Possess excellent written, verbal, and interpersonal communication skills, with the ability to build positive relationships with homeowners, association board members, vendors, and internal departments.
• Are proficient in Microsoft Office, including Outlook, Word, Excel, and Teams.
• Have experience coordinating projects, managing competing priorities, and maintaining accurate documentation.
• Thrive in a collaborative environment while also being comfortable making sound decisions independently.
• Prior purchasing or procurement experience (preferred, but not required).
• Possess a valid driver's license.

Benefits

• Ski passes
• Golf passes
• Waterpark passes
• Discounts for food, beverages, retail, and daycare