Overpayment Processing Unit (OPU) Compensation Analyst

Essential Job Functions

Global Compensation provides compensation services to U.S. Foreign Service employees, Department of State Civil Service employees and Locally Employed (LE) staff. They provide both American and LE Staff payroll services for U.S. Agencies Overseas and Annuity services for Foreign Service Retirees. With locations in Charleston, South Carolina and Bangkok, Thailand, Global Compensation manages one of the most complex compensation environments in the world, providing compensation services in 180 countries and 140 currencies. Services include time and attendance, payroll, annuity payments, customer support, withholding, benefits, record keeping and reporting for our employees working domestically and overseas at our Embassies and Missions. Global Compensation’s primary goal is to provide world-class compensation services to its customers.

Job Responsibilities

• Processing and auditing overpayment transactions (prior year and current year) related to salary, benefits, and allowances.
• Researching and interpreting policy to determine eligibility for payment of salary, allowances, entitlements, and benefit contributions.
• Notifying customers of overpayments (preparing initial notification of indebtedness via letter from Global Compensation).
• Answering Payroll Customer Support (PCS) inquiries and general inquiries from internal customers.
• Retrive, research and analyze pay history in the proprietary financial systems.
• Calculating overpayments made with automated tools and/or manually due to personnel actions, time and attendance adjustments, Post arrival/departure, etc.
• Establishing a method of repayment per debt collection authorizations, and proposing alternate repayments schedules, if necessary.
• Filing all work and correspondence by indexing in Document Imaging System (DIS).
• Professionally communicate with co-workers, management, and customers (internal/external) via email, IM (instant messaging) and in person about overpayment transactions.
• Monitoring debt collections, including payments submitted to Accounts Receivable, Pay.Gov, and salary deduction.
• Creating cases in the Debt Management Database and completing ongoing updates until the case has been closed.
• Processing actions to correct overstated earnings, including preparing letters of credit, W2 Corrections, and manual adjustments in the pay processing system.
• Performs other payroll project duties as assigned.

Skills

• Superior multi-tasking, customer service, analytical, organizational, oral, and written communication skills, as well as a strong attention to detail.
• Experience with computer-based applications including word-processing, spreadsheets, and database management systems. MS Excel and MS Word experience at an intermediate level is required.
• Experience with processing payroll including manual creation of W-2s and 1099’s is highly preferred.

Qualifications

• Relevant professional experience supporting the design, development, analysis, testing, or implementation of systems similar in size, complexity, and scope to the DoS systems: experience with development and testing methodologies in a systems environment; experience managing development and or maintenance efforts; and experience performing technical tasks and analysis.
• Provides business process analysis, systems analysis and system support services requiring knowledge and experience with the automated systems that support financial services, overseas and domestic, or in-depth functional knowledge of financial operations that provides a basis for analyzing business processes, information flows and relationships to the supporting automated systems.
• Position requires at a minimum active interim Secret Clearance or qualify for a security clearance.

Work Schedule

The employee will work an 8-hour shift between the hours of 6:15 am to 6:00 pm with a non-compensated 45-minute lunch (See your Project Manager for work schedule and department policies). Additional hours may be required and must be authorized by your Project Manager and DoS Management. This is an onsite position.

Pay

ESTIMATED: $134,801 per year