Overnight Veterinary Receptionist (Care Coordinator) - Olympia Pet Emergency

About the role

PetVet Care Centers' Olympia Pet Emergency is seeking a Overnight Veterinary Receptionist (Care Coordinator) to join our team. Our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Join our team as a Care Coordinator who contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital.

Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Qualifications

• Applicants must be 18 years of age or older to be considered for this position
• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience
• 3 years or more experience in high volume customer service
• Excellent customer service skills, providing courteous and prompt assistance

Schedule

Schedule: Wednesday - Saturday; 6PM-4AM. Expected to be flexible to future scheduling needs.

Benefits

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources

Pay

Pay Range $18—$22 USD