Overnight Transportation Coordinator

Job Overview

Division Reports To: Koch Trucking Extended Ops Supervisor
Employee Classification: Full Time
Hours: 40 weekly

Position Details

Job Summary: The Overnight Transportation Coordinator supports the Dedicated Trucking division by managing customer needs, driver assignments, and freight movement during the overnight shift. This role ensures quality customer service, maximizes equipment utilization, and maintains driver productivity. The Coordinator serves as a backup to Driver Managers and plays a critical role in problem-solving, tracking, and operational continuity during non-business hours.

Essential Job Functions

• Respond to customer and driver inquiries during overnight hours, weekends, and holidays.
• Cook with Planners and CSRs with ETAs and Hours of Service.
• Keep customers and brokers up to date with accurate ETAs.
• Enter orders and driver assignments into the system accurately.
• Process Electronic Data Interchange (EDI) transactions as needed.
• Track and report load status to ensure timely customer updates.
• Solve issues quickly to prevent service disruptions.
• Communicate with customers regarding shipment issues, updates, or changes.
• Review and correct driver assignments and customer orders for accuracy.
• Prepare operational reports to support daytime transportation staff.

Secondary Job Functions

• Serve as a representative of the Koch Companies, displaying courtesy, tact, consideration, and discretion in all interactions with other members of the Koch community, customers and with the public.
• Perform additional duties as assigned.
• Serve as a representative of the Company, displaying courtesy, tact, consideration, and discretion in all interactions with other members of the Koch community, customers and with the public.
• Perform cross training as required.
• Perform additional duties and projects as assigned.

Reasonable Accommodations

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Working Conditions

Temperature regulated office environment

Supervisory Responsibilities

None