Overnight Stock Associate

About the role

The Overnight Stock Associate plays a crucial role in ensuring a positive shopping experience for customers. This position requires understanding safety protocols, treating customers and colleagues with respect, and performing various tasks to support the store’s operations.

Responsibilities

• Understands and practices safety measures.
• Maintains a safe and secure shopping environment.
• Treats customers and associates respectfully and courteously.
• Assists customers with merchandise and answers questions politely and knowledgeably.
• Greets customers by making eye contact, smiling, and saying “hello” and “thank you”.
• Responds promptly and efficiently to customer service calls.
• Represents the company brand consistently.
• Performs cleaning tasks such as sweeping, mopping, dusting, and replenishing supplies.
• Maintains a professional appearance and adheres to the company’s dress code.
• Executes daily sizing and recovery tasks to keep the store neat and well-maintained.
• Expedites new merchandise receipts and merchandises items according to company best practices.
• Understands and follows loss prevention policies and procedures.
• Demonstrates integrity and honesty in all interactions.
• Fulfills Mark-Out-of-Stock policies and processes.
• Handles cash, checks, charge cards, and refunds accurately.
• Manages work processes effectively.
• Communicates effectively with customers, associates, and leadership.
• Ensures accountability and execution of tasks.

Qualifications and Special Skills Required

• Effective communication with customers, associates, and leadership.
• Ability to perform basic mathematical calculations.

Physical Requirements/ADA

• Ability to use all store equipment, including point of sale terminals, registers, and computers.
• Ability to stand, walk, and move around the store for up to 100% of working time.
• Ability to bend, squat, kneel, climb, push, pull, and lift up to 25 pounds.
• Ability to use janitorial equipment and supplies.
• Associates working stockroom shifts: ability to push, pull, and lift up to 20 pounds.

Supervisory Responsibilities

No supervisory responsibilities.

Disclaimer

This job description summarizes the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Equal Employment Opportunity

Ross is an equal opportunity employer. We consider individuals for employment or promotion according to their skills, abilities, and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire, and develop a strong, talented, and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding, and medical conditions related to pregnancy, childbirth, or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state, or local laws.

Compensation

The base pay range for this role is $17.13 - $17.63. The base pay range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.

Benefits

• Accident, critical illness, vision, auto, home, and pet insurance programs.
• Associate discount, identity protection, associate purchase program, benefit hub discount mall, employee assistance program, commuter benefits, 401K (service requirements).
• Employee stock purchase program, Ross Cares Fund, college discounts, sick pay (where legally required), referral bonuses.
• Extended benefits for full-time associates, including medical/dental/vision health insurance, legal insurance, vacation buy, flexible spending account, health savings account, life/add insurance, long-term disability, enhanced maternity and parental leave benefit, vacation pay, personal and company holidays.
• Bonuses for AS, ASM, and SM Associates in Stores and exempt corporate and buying office roles.