(Overnight Shift) Operations Manager

About the role

We are seeking a seasoned leader to serve as the Operations Manager on Duty, responsible for overseeing overnight operations across all departments, ensuring continuity of production, timely issue resolution, and adherence to safety and service standards.

Responsibilities

• Strategically plan, organize, and manage a department with regards to daily hours, schedules, productivity, quality and safety.
• Ensure compliance with customer specifications, quality standards, Food and Drug Administration (FDA), Hazard Analysis and Critical Control Points (HACCP), safety, health, environmental and other regulations.
• Investigate customer quality issues, develop and implement corrective actions.
• Maintain an ongoing, positive and pro-active relationship with all internal and external customers.
• Attend the daily operations briefing.
• Ensure par levels of customer inventory and customer specific goods.
• Provide data for the development of an annual business plan and budgeting for the department.
• Initiate and control continuous optimization of processes.
• Ensure optimal deployment of human, technical and material resources in the department.
• Initiate and control the cost budget in the area of responsibility; initiate and steer corrective actions in case of deviations.

Requirements

• 3 to 5 years of proven operations leadership experience in a high-volume, 24/7 environment.
• Demonstrated ability to independently lead a multi-department operation during overnight/off-shift hours.
• Experience overseeing cross-functional teams including kitchen, materials, E&S, transportation, assembly, and warehouse.
• Ability to serve as the senior onsite leader, making real-time decisions with limited support.
• Proven experience managing escalations, resolving operational issues, and addressing real-time challenges.
• Strong problem-solving skills with ability to assess situations quickly and implement effective solutions.
• Clear judgment on when and how to escalate critical issues to senior leadership.
• Strong leadership presence with ability to direct supervisors and drive accountability across departments.
• Excellent communication skills, including clear and accurate handoffs to day leadership.
• Ability to maintain operational continuity, safety, and service levels across all functions.
• Strong organizational skills with ability to manage multiple competing priorities.
• Comfortable in a hands-on, boots-on-the-ground leadership role.
• Basic computer and systems proficiency.

Preferred

• Experience leading overnight or off-shift operations.
• Background in large-scale food production, commissary, logistics, or similar environments.
• Experience operating in time-sensitive, high-pressure operations.
• Continuous improvement mindset (Lean / process improvement exposure).
• Experience developing or refining escalation processes and standard operating procedures.
• Familiarity with labor coordination across multiple departments.