Overnight Shift Manager

About the role

The role involves leading shifts every week to ensure customers receive a fast, accurate, and friendly experience. Shift Managers are responsible for various tasks including planning for each shift, monitoring performance, ensuring quality, service, and cleanliness, managing safety and security, and communicating with the next Shift Manager.

Responsibilities

• Plan and monitor each shift to ensure high-quality service and cleanliness.
• Maintain safety and security standards.
• Communicate effectively with the next Shift Manager to prepare them for their shift.
• Manage inventory and daily maintenance.
• Ensure compliance with food safety regulations.
• Train and supervise the crew.
• Meet and exceed departmental targets.

Requirements

• Previous leadership experience, preferably in a restaurant, retail, or hospitality setting.
• A positive attitude and ability to work in a fast-paced environment.
• Flexible schedule and willingness to work in a dynamic workplace.
• Must be 18 years or older.

Qualifications

While not specified, previous leadership experience and a strong background in customer service are preferred.

Skills

• Leadership skills
• Customer service orientation
• Time management
• Problem-solving abilities
• Teamwork

Benefits

• Education through Archways to Opportunity (high school degree, college tuition assistance, English classes as a second language)
• Medical, dental, and vision coverage
• Service awards
• Free employee meals
• Free uniforms
• Performance bonuses

Pay

Competitive pay is offered.

Schedule

Shifts are typically scheduled based on the needs of the restaurant and the individual’s availability.