Overnight Shelter Associate (Fort Collins)

Catholic Charities of the Archdiocese of Denver has been serving Northern Colorado since 1927. We serve tens of thousands of people each year in seven ministries: Marisol Services, Early Childhood Education, Shelter Services, Catholic Charities Housing, St. Raphael Counseling, Family, Kinship, and Senior Services; and Parish & Community Engagement. Our employees are crucial to our success in achieving our mission to extend the healing ministry of Jesus Christ to the poor and those in need.

About the role

A Shelter Associate at Catholic Charities:

• Welcomes guests with dignity, checking them in/out, and managing bed assignments
• Maintains safety and order by calmly enforcing shelter guidelines
• De-escalates conflict and responds to crises (mental health, substance use, medical emergencies) using trauma-informed, person-centered approaches

Requirements

• Show genuine care and love for people—even on their hardest days
• Ability to stay calm and kind when others are upset
• Ability to hold boundaries without taking things personally
• Thrive in a fast-paced, sometimes chaotic environment
• Consider yourself a true team player
• Have a good sense of humor, strong resilience in the face of challenges, and a compassionate ear
• Experience working with people in crisis
• Ability to remain calm and respond appropriately in stressful and/or emergency situations
• Ability to effectively communicate verbally and in writing
• Basic knowledge of word processing and typing ability to enter resident information
• Understanding of the service population’s cultural and socioeconomic characteristics and the methods best suited to meet their needs
• Ability to interact effectively as a team member and independently with Agency staff and with a diverse client base

High school diploma or general education degree (GED); and 6 months to one year of related experience and/or training; or equivalent combination of education and experience.

Pay

$17.75 per hour. Eligible for a $1 bilingual or overnight differential.

Benefits

• Extensive Paid Time Off (equivalent to 4 weeks' accrual for new employees, increasing based on tenure) promoting work-life balance
• 15 Paid Holidays annually (shelters are 24/7, so if a holiday is worked, holiday pay is included)
• Sabbatical Leave Program: Employees who have completed seven years of continuous full-time service are eligible for a paid sabbatical leave to support rest, renewal, and professional or personal growth. Eligible staff may take 4 weeks of sabbatical leave
• 403b Retirement Plan with Agency contribution of 4% & match up to 2% of annual compensation
• May be eligible for Public Service Loan Forgiveness through Federal Student Loans, along with many other benefits
• Part-time employees (20-29 hours per week) also receive paid annual leave, company-paid holidays, and a 403(b) retirement plan with agency contribution and match

Training provided within the first year of employment includes: De-escalation & Safety; Mental Health First Aid; Substance Abuse & Mental Health; Human Trafficking; Trauma-Informed Care; and many more.