Overnight Shelter Associate

Purpose Of Position

A Shelter Associate at Catholic Charities:

• Politely welcomes, greets and assists all participants and visitors, providing routine information or directing them to appropriate staff/program.
• Conducts internal and external rounds throughout the facility to monitor and ensure safety.
• Maintains current knowledge of on-going events and changes by reading old logs.
• Enforces shelter rules uniformly and consistently.
• Responds appropriately to needs and crisis situations, such as mediating basic interpersonal problems between participants and summoning emergency personnel.
• Communicates with other staff to resolve problems with individual participants.
• Completes necessary records and reports, including on the computer or manually, as directed.
• Provides appropriate information and referrals.
• Supports, promotes and adheres to Catholic Charities’ vision, mission, values and Code of Ethics.
• Maintains confidentiality of participant and agency information.

Requirements

• Experience working with people in crisis.
• Ability to remain calm in stressful and/or emergency situations.
• Effective communication skills, both verbal and in writing.
• Basic knowledge of word processing and typing ability to enter participant information.
• Knowledge of the service population’s cultural and socioeconomic characteristics and the appropriate techniques and practices for the participant population.
• Ability to interact effectively as a team member and independently with Agency staff and with a diverse participant base.

Qualifications

• High School Diploma or equivalent required.
• Some college or technical school preferred; and three to six months related experience and/or training; or equivalent combination of education and experience.

Skills

• Uses creativity and innovation in program development and service delivery.

Benefits

• Salary: $25.00 per hour. $1.00 bilingual differential.
• Full Time.
• Training: We provide a robust training curriculum that will support our employees throughout their career.
• Benefits: In addition to being part of a higher purpose while working in a challenging yet rewarding environment, eligible Catholic Charities employees receive a generous benefits package, including:
• Shift is Full Time
• Extensive Paid Time Off (4 weeks accrual for new employees - increasing based on tenure)
• promoting work life balance.
• 15 Paid Holidays annually (shelters are 24/7, so if a holiday is worked, holiday pay is in included.)
• Sabbatical Leave Program: Employees who have completed seven years of continuous full-time service are eligible for a paid sabbatical leave to support rest, renewal, and professional or personal growth. Eligible staff may take 4 weeks of sabbatical leave.
• 403b Retirement Plan with Agency contribution of 4% & match up to 2% of annual compensation.
• Choice of 3 PPO Medical Plans (90% of employee's and 75% of dependent’s premiums is paid by Agency), Dental, & Vision starting the 1st day of the month following start date.
• May be eligible for Public Service Loan Forgiveness through Federal Student Loans and many more benefits.