Overnight Security Officer for Corporate Location
Doyle Security Services, Inc. (DSS) · Secaucus, NJ · 2 wk ago
On-siteInformation TechnologyFull-time
About the role
The role is responsible for managing customer relationships and providing technical support.
Responsibilities
- Manage customer interactions through phone and email
- Provide technical solutions to customer issues
- Document and escalate complex issues to senior team members
- Contribute to improving customer satisfaction metrics
Requirements
- Bachelor’s degree in Computer Science or related field
- At least 2 years of experience in customer service or technical support
- Strong problem-solving and communication skills
- Proficiency in Microsoft Office Suite
Qualifications
- Excellent verbal and written communication skills
- Ability to work independently and manage multiple tasks simultaneously
- Experience with CRM systems is a plus
Skills
- Customer service skills
- Technical troubleshooting abilities
- Attention to detail
Benefits
- Flexible working hours
- Competitive salary package
- Professional development opportunities
Pay
$50,000 annually
Schedule
Full-time, Monday to Friday, 9 AM to 5 PM
Note: The company reserves the right to make changes to the position and benefits as necessary.