Overnight POS Help Desk

Overnight POS Help Desk TechnicianLocation: Remote (Within 2 hours of Mooresville, NC or Salisbury, NC)Schedule: 11pm-7am Sunday-ThursdayCompensation: $30-35 hourly Primary ResponsibilitiesProvide Level 1/Level 2 technical support for POS systems across USA grocery brands/stores.Troubleshoot store-level POS hardware, software, peripherals and payment-processing issues.Diagnose issues involving registers, PIN pads/payment devices, printers, scanners and other store technology.Receive, document, prioritize and resolve incidents through the IT ticketing/service-management system.Perform remote troubleshooting with store associates and field support teams.Escalate complex POS, network, application or payment issues to appropriate Level 2/3 engineering teams.Monitor incidents through resolution and communicate status to stores/business stakeholders.Support POS deployments, upgrades, patches and configuration changes.Participate in major-incident troubleshooting when POS or payment systems impact store operations.Maintain knowledge-base documentation and troubleshooting procedures.Potentially provide after-hours/weekend/on-call coverage due to grocery store operating hours. Technology that would be particularly relevant: NCR Storeline, Emerald or Toshiba ACE; NCR Connected Payments (OpenEPS, ServerEPS, WebEPS, Common Client); ACI Retail Commerce Server (RCS); PIN pad configuration/key management; payment-processing flows; and PCI/payment security. Category Code: JN008SenorityLevel: Associate