Overnight Patient Access Representative - Springfield South ED

About the role

The Patient Access Representative facilitates all components of the patient's entrance into any Mercy facility, including scheduling, registration, benefit verification, pre-certification, and financial clearance.

Responsibilities

• Schedule and register patients
• Verify patient insurance and benefits
• Pre-certify services
• Ensure accurate patient data entry
• Communicate with insurance companies and other stakeholders
• Maintain knowledge of medical terminology and insurance plans

Requirements

• 1-3 years clerical experience and customer service experience preferred
• Experience with medical terminology and insurance plans preferred
• High School diploma required; some college helpful
• Exceptional attention to detail
• Strong organizational skills and attention to detail
• Ability to work under stress, meet deadlines, and perform with high accuracy
• Knowledgeable and experienced with various computers systems
• Ability to use a 10-key calculator and computer keyboard
• Prolonged standing and walking during each shift
• Ability to push, pull, and lift up to 50 lbs on a regular basis
• Ability to grip, reach, bend, kneel, twist, and squat to perform duties

Qualifications

A High School diploma is required, along with some college education. Experience with medical terminology and insurance plans is preferred, as is clerical experience and customer service experience.

Skills

• Effective communication skills, both oral and written
• Excellent telephone etiquette
• Positive working relationships with patients, physicians, clinical and non-clinical hospital staff, and insurance companies
• Strong organizational skills and attention to detail
• Ability to work under stress and meet deadlines
• Knowledgeable and experienced with various computers systems
• Ability to use a 10-key calculator and computer keyboard

Benefits

Mercy offers outstanding benefits, including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters.

Pay

Details about pay are not specified in this job posting.

Schedule

Details about the schedule are not specified in this job posting.