Patient Access Representative, Part-Time Overnights

About the role

Find your calling at Mercy! The Patient Access Representative is often the first point of contact for our patients and must represent Mercy with the highest standard of customer service, compassion, and perform all duties in a manner consistent with our mission, values, and Mercy Service Standards. The role facilitates all components of a patient’s entrance into any Mercy facility.

Responsibilities

• Schedule patient appointments.
• Register patients and verify benefits.
• Obtain pre‑certifications and financial clearance, including pre‑visit collection.
• Ensure the most accurate patient data is obtained and populated into the patient record.
• Maintain knowledge and competence with insurance carriers, Medicare guidelines, and federal, state, and accreditation agencies.

Requirements

• 1–3 years clerical experience and customer service experience preferred.
• Experience with medical terminology and insurance plans preferred.
• High school diploma required; some college coursework helpful.

Skills and Abilities

• Effective oral and written communication; excellent telephone etiquette.
• Ability to establish and maintain positive working relationships with patients, physicians, clinical and non‑clinical staff, and insurance companies.
• Strong organizational skills and meticulous attention to detail.
• Capability to work under stress, meet deadlines, and perform daily assignments with high accuracy.
• Proficiency with various computer systems; ability to use a 10‑key calculator and computer keyboard.

Physical Requirements

• Ability to push, pull, and/or lift up to 50 lb on a regular basis.
• Prolonged standing and walking during each shift.
• Ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Benefits

• Medical, dental, and vision coverage.
• Paid time off.
• Tuition support.
• Matched retirement plans for team members working 32+ hours per pay period.
• Opportunity to join a caring, collaborative team where your voice matters and to help shape the future of healthcare through innovation, technology, and compassion.