Overnight Part Time (Night Audit) Guest Services Associate - WorldMark Mission Valley Resort

Part Time, Overnight Availability: Friday and Saturday only. Night Audit shift. 10pm-6am.

About the role

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Responsibilities

• Extend hospitality with heart in everything you do, from sharing information about the resort and nearby attractions to providing room rate quotes and confirming reservations.
• Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions.
• Process cash and credit card transactions strictly following established procedures.
• Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities.
• Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios.
• Reserve and confirm reservations for individuals and/or groups.
• Provide guests with room rate quotes.
• Respond to guest inquiries and concerns as quickly and completely as possible.

Requirements

• Professional appearance and a positive, can-do attitude.
• Excellent communication skills with the ability to read, write and understand English.
• Ability to solve problems with minimal supervision.
• Basic math skills and knowledge of proper cash handling procedures.
• Ability to multitask and work in a fast paced environment.
• Strong attention to detail and organization skills.
• Basic computer and office skills.

Qualifications

• High school diploma or equivalent.
• Previous experience in a hospitality or customer service role preferred.

Skills

• Customer service skills.
• Knowledge of hotel operations and procedures.
• Basic computer skills.

Benefits

• Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.
• Medical, dental, and vision insurance.
• Flexible spending accounts.
• Life and accident coverage.
• Disability coverage.
• Wish Day paid time to volunteer at an approved organization of your choice.
• 401(k) with employer match (subject to eligibility requirements).
• Legal and identity theft plan.
• Voluntary income protection benefits.
• Wellness program (subject to provider availability).
• Employee Assistance Program.

Pay

The hourly rate for this role is $20.00.

Schedule

Part Time, Overnight Availability: Friday and Saturday only. Night Audit shift. 10pm-6am.