Overnight Parking Operations Account Supervisor (PT) - Phoenix

About the role

The Account Supervisor role at Premium Parking involves monitoring parking facilities, responding to customer inquiries, and performing various administrative tasks to ensure compliance with operating standards.

Responsibilities

• Patrol assigned area by foot, golf cart or truck to observe parking violations
• Enforce location rules by placing warning tickets or citations on vehicles subject to towing; arrange for towing of abandoned vehicles, vehicles with expired licenses, or illegally parked vehicles
• Issue tickets or citations for expired meters, improper use of specially designated or timed zones or lots, improper parking such as parking in crosswalks or other sidewalks, improperly parked motorcycles, parking in preferential areas, and related violations
• Respond promptly to customers to process payments
• Maintain professionalism in all interactions and use respectful communication to assist guests with their questions, problems, and concerns; relay information to the Account Manager or Senior Agent as necessary
• Record and enter data collected for required citations/violations including time, date and location of an infraction, vehicle information (license plate number, make, model and color)
• Utilize excellent time management and report writing skills
• Conduct lot audits and car counts at designated locations and times
• Inform management of faded paint on curbs, vandalized signs, and other damage and safety issues
• Immediately report any accidents, incidents or safety concerns to Account Manager
• Provide traffic control, when necessary
• Safely park cars as needed
• Oversee employee's performance
• Provide guidance to staff

Qualifications

• Valid driver’s license and clean driving record for at least 3 years
• Excellent customer service and communication skills
• Computer proficiency
• Ability to verbally communicate with guests
• Ability to bend and lift up to 50 pounds regularly throughout shifts
• Flexible availability
• Previous customer service experience preferred