Overnight Manager

This job is located at 4302 W. McDowell, Phoenix, AZ 85035.

About the role

Overnight Managers provide on-call support to Customer Service Representatives (CSRs) during overnight hours to ensure assigned stores deliver outstanding customer service and follow store procedures. The Overnight Manager helps meet all operating objectives, sales, and financial goals. This role performs all the duties of a CSR and supports Store Management in the overnight operations of the stores.

Responsibilities

• Ensure all transactions are completed in compliance with federal, state, and local regulations.
• Review and enforce applicable company policies with CSRs, including Operations, Robber/Intruder, and Dress and Personal Appearance Policies.
• Communicate information, questions, and issues between store management and CSRs.
• Attend monthly regional meetings to communicate necessary information to CSRs.
• Support a strong customer service culture.
• Help CSRs resolve customer complaints.
• Approve checks up to specified limits in accordance with company policy.
• Complete video camera audits to provide additional support and security to overnight CSRs.
• Help maintain a clean, safe, and organized store environment.
• Prepare required reports for Store and District Managers.
• Manage multiple projects simultaneously and handle frequent interruptions to meet the needs of internal and external customers.
• Perform other duties as assigned.

Requirements

• 6+ months of PLS check cashing experience.
• Previous customer service experience in industries such as hospitality, financial services, banking, retail, and restaurant is preferred.
• A minimum of one-year supervisory experience in industries such as hospitality, financial services, banking, retail, and restaurant.
• Ability to develop positive relationships with internal and external customers.
• Superior verbal and written communication skills.
• Exceptional attention to detail and ability to multi-task.
• Strong desire to exceed goals and inspire excellence in a team.
• Professional appearance and demeanor.
• Ability to work flexible hours, including overnight shifts, weekends, and holidays.
• English/Spanish bilingual is a plus.

Physical Requirements

• Must be able to sit and/or stand for long periods.
• Ability to lift 15 pounds.
• Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels.

Benefits

• Medical, dental, and vision benefits for eligible employees.
• 401k retirement plan.
• Paid vacation.
• Opportunities for advancement.
• Ongoing training available.
• Bonus eligibility.

PLS strives to demonstrate its Core Values in all positions: Communication, Customer Focus, Integrity and Trust, Teamwork, and Results.