Overnight Manager

About the role

This job is located at 4263 Hemphill St., Fort Worth, TX 76115. PLS is a leading retail provider of financial services, with over 200 financial service centers in 12 states. Overnight Managers are responsible for providing Customer Service Representatives (CSRs) on-call support during overnight hours to ensure the assigned stores deliver outstanding customer service, follow store procedures, and meet all operating objectives, sales, and financial goals.

Responsibilities

• Ensure all transactions are completed in compliance with federal, state, and local regulations
• Review and enforce applicable company policies with CSRs, including Operations, Robber/Intruder, and Dress and Personal Appearance Policies
• Communicate information, questions, and issues between store management and CSRs
• Attend the monthly regional meetings to communicate necessary information to CSRs
• Support a strong customer service culture and help CSRs resolve customer complaints
• Approve checks up to specified limits in accordance with company policy
• Complete video camera audits to provide additional support and security to overnight CSRs
• Help to maintain a clean, safe, and organized store environment
• Prepare required reports for Store and District Managers
• Manage a number of projects at one time and handle frequent interruptions to meet the needs and requests of internal and external customers
• Perform other duties as assigned

Requirements

• 6+ months of PLS check cashing experience
• Previous customer service experience in industries such as hospitality, financial services, banking, retail, and restaurant is preferred
• A minimum of one-year supervisory experience in industries such as hospitality, financial services, banking, retail, and restaurant
• Ability to develop positive relationships with internal and external customers
• Superior verbal and written communication skills
• Exceptional attention to detail and ability to multi-task
• Strong desire to exceed goals and inspire excellence in a team
• Professional appearance and demeanor
• Ability to work flexible hours, including overnight shifts, weekends, and holidays
• English/Spanish bilingual is a plus

Physical Requirements

Must be able to sit and/or stand for long periods of time, lift 15 pounds, and work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels.

Benefits

Benefits for eligible employees include medical/dental/vision, 401k, vacation, opportunities for advancement, and on-going training. This position is also bonus eligible.