Overnight Manager

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Use

• for any list of duties/requirements/benefits, and

  for prose. Do NOT repeat job title as heading. Do NOT put Job ID etc. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. Include a section ONLY when posting has real, specific content for it — never emit heading followed by filler/placeholder text. Prefer few substantive sections over many thin ones. We need to parse the posting. Content: - Intro paragraph about Omni Mount Washington Resort & Spa: description, location, amenities, etc. This could be "About the role"? Actually it's about the resort, not role. Could be "About the role" or "Overview". The posting includes "Overview" heading later: "Overview The main purpose of the Overnight Front Office Manager is providing the correct and appropriate checking in and checking out of guests and providing services to these guest in a courteous and professional manner. The Overnight Front Office Manager will work closely with the Director of Front Office on all overnight procedures. They should also be familiar with the A.M. and P.M. checklist". So we can treat that as "Overview" or "About the role". According to allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we can use "About the role" for overview. Then "Perks" list: Relocation Assistance for salaried Managers relocating 50+ miles away; Long- Term Housing Options Available; Guest gym access; 6 Paid Holidays; Weekly pay cycle; Complimentary meals in cafeteria. Also "Benefits" section: Comprehensive healthcare coverage with options for medical, dental, and vision plans.; Paid time off for relaxation and rejuvenation.; Financial security through a 401(K) matching plan and pre-tax Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).; A great voluntary benefits program that includes critical illness, hospital indemnity, and accident coverage, life and AD&D insurance, legal services, and identity theft protection, access to whole life insurance, telemedicine, and pet insurance.; Support services including an Employee Assistance Program (EAP); Resort Discounts: Complimentary Bretton Woods season pass (terms & conditions apply, associate may also be eligible for spouse/dependent passes, or one courtesy pass based on status); 25% off Food & Beverage (excluding alcohol); 25% off Retail; 25% off Spa Services; Discounts on Ski & Golf Rentals, Canopy Tours, and other activities. We need to decide whether to combine Perks and Benefits into a Benefits section. The instructions: include a section ONLY when posting has real, specific content for it. We have both Perks and Benefits content. Could combine into Benefits section (since both are benefits/perks). Or we could have separate sections: Benefits and maybe "Perks" not in allowed headings. Allowed headings list does not include "Perks". So we should not create a Perks heading; we can fold those items into Benefits section. So Benefits section will contain all those items. Then "Overview" (About the role) content. Then "Responsibilities": list of duties. Then "Qualifications": list of qualifications. Then "Skills"? Not explicitly listed but qualifications include skills. Could we create Skills section? The posting includes "Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed." That's skills. But we could incorporate into Qualifications or Skills. Since we have Qualifications section, we could put skill items there. But we also have "Knowledge of Property Management Systems and related computer programs" and "Strong knowledge of Microsoft Office Software." Those are qualifications/skills. So we can keep Qualifications section covering both experience and skills. We should not create Skills section if content is thin; better to put under Qualifications. Pay and Schedule: The posting mentions "Weekly pay cycle" under Perks/Benefits. That's pay schedule info. Also "6 Paid Holidays". That's benefit. No explicit pay amount. So we could create a Pay section? The instruction: never create Pay/Schedule/Benefits sections unless the posting actually states them. It does state weekly pay cycle (pay frequency) and 6 paid holidays (benefit). So we could include a Pay section with weekly pay cycle. However we also have Benefits section that could include paid holidays. But we need to decide: Should we separate Pay and Benefits? The posting includes weekly pay cycle (pay) and paid holidays (benefit). Since we have both, we could create Pay section for weekly pay cycle, and Benefits section for other benefits (healthcare, 401k, etc). But we also have paid holidays which could go under Benefits. However we have to avoid thin sections. If we make Pay section with just one item (weekly pay cycle) that's thin. Might be better to incorporate weekly pay cycle into Benefits section as a benefit (pay frequency). But the instruction says prefer a few substantive sections over many thin ones. So we should avoid creating a Pay section with only one line. Instead we can include weekly pay cycle in Benefits section (maybe as a bullet). Similarly Schedule: no explicit schedule info besides "Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays." That's a qualification, not schedule details. So we should not create Schedule section. Thus we will have sections: About the role (overview), Responsibilities, Qualifications, Benefits. Check if any other content: "Overview" also mentions they should be familiar with the A.M. and P.M. checklist. That's part of overview. Now we need to format. We must not include boilerplate: EEO statement, application assistance email, etc. Remove duplicated lines. We need to preserve all substantive information. Let's extract substantive content: About the role / Overview: "The main purpose of the Overnight Front Office Manager is providing the correct and appropriate checking in and checking out of guests and providing services to these guest in a courteous and professional manner. The Overnight Front Office Manager will work closely with the Director of Front Office on all overnight procedures. They should also be familiar with the A.M. and P.M. checklist" That's it. Responsibilities (list): - Handle all training with associates to ensure Omni Standards. - Communicate with all department managers on continuing basis. Especially the communication with Night Audit each evening/morning. - Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints. - Be very familiar with the hotel computer system for training maintenance and trouble shooting. - Complete weekly supply inventories to ensure adequate pars of such. - Complete rate discrepancy report and make needed changes. - Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc. - Prepare group information sheets. - Complete check-out with balance report. - Complete credit check daily. - Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities. - Assure knowledge and training of Marketing Programs of company and hotel. - Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced. Qualifications: - Previous luxury hotel experience is preferred. - Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays. - Ability to stand for the entire scheduled shift. - Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed. - Four year college degree, preferably in the hospitality industry. - Knowledge of Property Management Systems and related computer programs. - Strong knowledge of Microsoft Office Software. Benefits / Perks: - Relocation Assistance for salaried Managers relocating 50+ miles away - Long-Term Housing Options Available - Guest gym access - 6 Paid Holidays - Weekly pay cycle - Complimentary meals in cafeteria - Comprehensive healthcare coverage with options for medical, dental, and vision plans. - Paid time off for relaxation and rejuvenation. - Financial security through a 401(K) matching plan and pre-tax Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA). - A great voluntary benefits program that includes critical illness, hospital indemnity, and accident coverage, life and AD&D insurance, legal services, and identity theft protection, access to whole life insurance, telemedicine, and pet insurance. - Support services including an Employee Assistance Program (EAP) - Resort Discounts: - Complimentary Bretton Woods season pass (terms & conditions apply, associate may also be eligible for spouse/dependent passes, or one courtesy pass based on status) - 25% off Food & Beverage (excluding alcohol) - 25% off Retail - 25% off Spa Services - Discounts on Ski & Golf Rentals, Canopy Tours, and other activities We need to format as

  • for any list of duties/requirements/benefits. So each section's content should be a
    with
    • items. For prose, use

      . The overview is a couple sentences; could be

      . Responsibilities list:

      . Qualifications list:
      . Benefits list:
      . Ensure we don't create empty sections. We must not include headings for sections that have no content. We have all four. Now output HTML fragment only, no or . Use

      for each section heading. Thus:

      About the role

      The main purpose of the Overnight Front Office Manager is providing the correct and appropriate checking in and checking out of guests and providing services to these guest in a courteous and professional manner. The Overnight Front Office Manager will work closely with the Director of Front Office on all overnight procedures. They should also be familiar with the A.M. and P.M. checklist.

      Responsibilities

      • Handle all training with associates to ensure Omni Standards.
      • Communicate with all department managers on continuing basis. Especially the communication with Night Audit each evening/morning.
      • Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
      • Be very familiar with the hotel computer system for training maintenance and trouble shooting.
      • Complete weekly supply inventories to ensure adequate pars of such.
      • Complete rate discrepancy report and make needed changes.
      • Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc.
      • Prepare group information sheets.
      • Complete check-out with balance report.
      • Complete credit check daily.
      • Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
      • Assure knowledge and training of Marketing Programs of company and hotel.
      • Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.

      Qualifications

      • Previous luxury hotel experience is preferred.
      • Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
      • Ability to stand for the entire scheduled shift.
      • Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
      • Four year college degree, preferably in the hospitality industry.
      • Knowledge of Property Management Systems and related computer programs.
      • Strong knowledge of Microsoft Office Software.

      Benefits

      • Relocation Assistance for salaried Managers relocating 50+ miles away
      • Long-Term Housing Options Available
      • Guest gym access
      • 6 Paid Holid