Overnight Hotel Self Parking Lot Auditor - Petersburg, VA

Parking Management Company (PMC) is a national leader in hospitality-focused parking services, headquartered in Nashville, Tennessee. PMC provides valet and self-parking management, shuttle services, event parking, and porter/bell services across hotels, resorts, healthcare, and event venues. With a commitment to excellence and a guest-first mindset, PMC serves as an extension of the hospitality experience.

About the role

We are looking for a detail-oriented and responsible Overnight Lot Auditor to manage parking lot activity during the overnight shift. This role involves conducting audits, directing vehicles, ensuring safety, and maintaining an organized, welcoming environment. The ideal candidate will work independently, manage data, perform security checks, and provide excellent customer service while working outdoors in various conditions.

The Overnight Parking Lot Attendant ensures efficient traffic flow, enforces parking policies, assists guests with inquiries, and upholds the overall security and cleanliness of the parking area.

Responsibilities

• Audit and Reconciliation
  • Conduct comprehensive audits of parking lot operations, including vehicle counts, ticketing, and financial records.
  • Reconcile discrepancies between physical vehicle counts and digital or paper logs to ensure accuracy.
  • Review records for errors or inconsistencies and make necessary corrections.
• Vehicle Activity Monitoring
  • Monitor vehicle entry and exit throughout the shift, ensuring accurate logging and ticket matching.
  • Use security systems to track movements at parking lot entrances and exits, ensuring proper vehicle flow.
  • Identify and report unauthorized vehicles, improper parking, or any other irregularities to maintain order and security.
• Reporting, Documentation and Attention to Detail
  • Complete shift reports detailing tickets issued, revenue collected, and operational data.
  • Maintain logs of vehicle arrivals and parking operations.
  • Strong attention to detail is crucial for auditing, vehicle counting, and maintaining accurate records.
• Security and Compliance
  • Conduct regular parking lot inspections to ensure safety protocols are followed, including proper markings, lighting, and security cameras.
  • Respond to security concerns, monitor for unauthorized vehicles, and ensure parked vehicles are secure.
  • Work independently with minimal supervision, staying proactive and vigilant to maintain a safe environment and report any issues to management.
• Lot Maintenance
  • Maintain the cleanliness and safety of the parking lot by ensuring all equipment, parking spaces, and safety items (such as cones, signs, and barriers) are in good condition and free of debris or hazards.
• Hospitality, Customer Service and Communication
  • Provide exceptional guest service through professional communication, active listening, and personalized assistance.
  • Use proper two-way radio etiquette, maintain clear communication with team members, and foster a cooperative work environment.
• Attendance and Professionalism
  • Maintain regular attendance, adhere to company policies, and uphold PMC standards for safe and efficient parking operations.
• Additional Responsibilities
  • Support evolving business needs by completing other tasks as assigned, attending required meetings and training, and maintaining schedule flexibility.

Requirements

• High school diploma or general education degree (GED).
• Customer service experience preferred; customer service attitude and a willing, helpful demeanor is mandatory.
• Valid driver’s license and reliable transportation are required.
• Acceptable motor vehicle record with no more than three moving violations within a three-year period.
• Must pass and maintain a clean background check.
• Stamina to stand, walk, and lift up to 50 lbs. for extended periods, often in varied weather conditions.
• Must maintain a professional appearance and adhere to uniform and grooming standards.
• Ability to work overnight, weekends, and holidays is essential to support guest needs and hotel operations.
• Work takes place in both indoor and outdoor environments, including on-site parking facilities and corporate settings.
• Must be vigilant, proactive, and responsive to safety concerns and security issues by contacting the proper authorities.
• May be required to use personal cell phones for work-related communication; reimbursement for work-related phone usage will follow company policy.

Benefits

• Medical, vision, and dental insurance.
• Supplemental insurance: life insurance and critical illness.
• Bonus opportunities.
• Internal leadership development program.
• Paid time off.
• Paid training.
• Tuition assistance through Belleview University.
• Nationwide discounts through Perks at Work.
• Military friendly employer.

Pay

Hourly base rate (rates can vary by market). Overtime pay for all hours worked over 40 in a workweek at the rate of one and one-half times the regular hourly rate. Compensation meets or exceeds the applicable minimum wage in your work location.

Schedule

Full-time or part-time, overnight shift (10 PM - 7 AM).