Overnight Hotel Self Parking Lot Auditor - Hopewell, VA

About the role

We are looking for a detail-oriented and responsible Overnight Lot Auditor to manage parking lot activity during the overnight shift. This role involves conducting audits, directing vehicles, ensuring safety, and maintaining an organized, welcoming environment. The ideal candidate will work independently, manage data, perform security checks, and provide excellent customer service while working outdoors in various conditions. The primary objective is to provide exceptional customer service while maintaining a safe and orderly parking environment, ensuring efficient traffic flow, enforcing parking policies, assisting guests with inquiries, and upholding the overall security and cleanliness of the parking area.

Responsibilities

• Audit and Reconciliation – Conduct comprehensive audits of parking lot operations, including vehicle counts, ticketing, and financial records; reconcile discrepancies between physical vehicle counts and digital or paper logs; review records for errors or inconsistencies and make necessary corrections.
• Vehicle Activity Monitoring – Monitor vehicle entry and exit throughout the shift, ensuring accurate logging and ticket matching; use security systems to track movements at parking lot entrances and exits; identify and report unauthorized vehicles, improper parking, or any other irregularities.
• Reporting, Documentation and Attention to Detail – Complete shift reports detailing tickets issued, revenue collected, and operational data; maintain logs of vehicle arrivals and parking operations; strong attention to detail is crucial for auditing, vehicle counting, and maintaining accurate records.
• Security and Compliance – Conduct regular parking lot inspections to ensure safety protocols are followed, including proper markings, lighting, and security cameras; respond to security concerns, monitor for unauthorized vehicles, and ensure parked vehicles are secure; work independently with minimal supervision, staying proactive and vigilant to maintain a safe environment and report any issues to management.
• Lot Maintenance – Maintain the cleanliness and safety of the parking lot by ensuring all equipment, parking spaces, and safety items (such as cones, signs, and barriers) are in good condition and free of debris or hazards.
• Hospitality, Customer Service and Communication – Provide exceptional guest service through professional communication, active listening, and personalized assistance; use proper two-way radio etiquette, maintain clear communication with team members, and foster a cooperative work environment.
• Attendance and Professionalism – Maintain regular attendance, adhere to company policies, and uphold PMC standards for safe and efficient parking operations.
• Additional Responsibilities – Support evolving business needs by completing other tasks as assigned, attending required meetings and training, and maintaining schedule flexibility.

Requirements

• Knowledge, Skills, and Abilities – Ability to perform each essential duty satisfactorily; reasonable accommodation may be made for individuals with disabilities.
• Education/Experience – High school diploma or general education degree (GED); customer service experience preferred; customer service attitude and a willing, helpful demeanor is mandatory.
• Certificates and Licenses – Valid driver’s license and reliable transportation required; must maintain an acceptable motor vehicle record with no more than three moving violations within a three‑year period; must pass and maintain a clean background check; no special certifications necessary.
• Physical Demands and Work Environment – Requires stamina to stand, walk, and lift up to 50 lbs. for extended periods, often in varied weather conditions; must maintain a professional appearance and adhere to uniform and grooming standards; must be able to work overnight, weekends, and holidays; work takes place in both indoor and outdoor environments, including on‑site parking facilities and corporate settings; regular collaboration with colleagues, vendors, and clients; use of computers, phone communication; environments may be noisy and include moving vehicles and exposure to the elements; must be vigilant, proactive, and responsive to safety concerns and security issues.

Benefits

• Health Benefits – Medical, vision and dental insurance
• Supplemental Insurance – Life insurance and critical illness
• Bonus opportunities
• Internal leadership development program
• Paid time off
• Paid training
• Tuition assistance through Belleview University
• Nationwide discounts through Perks at Work
• Military friendly employer
• Overtime – non‑exempt positions receive overtime pay when applicable

Schedule

Full Time / Part‑Time (10pm – 7am)