Overnight Hotel Self Parking Lot Auditor - Bloomington, MN

Position Summary

We are seeking a detail-oriented and responsible Overnight Lot Auditor to manage parking lot activity during the overnight shift. This role involves conducting audits, directing vehicles, ensuring safety, and maintaining an organized, welcoming environment.

Duties And Responsibilities

• Audit and Reconciliation
• Conduct comprehensive audits of parking lot operations, including vehicle counts, ticketing, and financial records.
• Reconcile discrepancies between physical vehicle counts and digital or paper logs to ensure accuracy.
• Review records for errors or inconsistencies and make necessary corrections.
• Vehicle Activity Monitoring
• Maintain an organized, welcoming environment by ensuring efficient traffic flow, enforcing parking policies, assisting guests with inquiries, and providing excellent customer service.
• Use security systems to track movements at parking lot entrances and exits, ensuring proper vehicle flow.
• Identify and report unauthorized vehicles, improper parking, or any other irregularities to maintain order and security.
• Reporting, Documentation and Attention to Detail
• Complete shift reports detailing tickets issued, revenue collected, and operational data.
• Maintain logs of vehicle arrivals and parking operations.
• Strong attention to detail is crucial for auditing, vehicle counting, and maintaining accurate records.
• Security and Compliance
• Conduct regular parking lot inspections to ensure safety protocols are followed, including proper markings, lighting, and security cameras.
• Respond to security concerns, monitor for unauthorized vehicles, and ensure parked vehicles are secure.
• Work independently with minimal supervision, staying proactive and vigilant to maintain a safe environment and report any issues to management.
• Lot Maintenance
• Maintain the cleanliness and safety of the parking lot by ensuring all equipment, parking spaces, and safety items (such as cones, signs, and barriers) are in good condition and free of debris or hazards.
• Hospitality, Customer Service and Communication
• Provide exceptional guest service through professional communication, active listening, and personalized assistance, creating a welcoming and memorable experience that aligns with company standards and fosters a positive environment for guests and team members.
• Use proper two-way radio etiquette, maintain clear communication with team members, and foster a cooperative work environment.
• Attendance and Professionalism
• Maintain regular attendance, adhere to company policies, and uphold PMC standards for safe and efficient parking operations.

Competency/Qualifications

• High school diploma or general education degree (GED); Customer service experience preferred; customer service attitude and a willing, helpful demeanor is mandatory.
• A valid driver’s license and reliable transportation are required for this role, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period.
• Candidates must also pass and maintain a clean background check.
• No special certifications are necessary for this position.

Physical Demands and Work Environment

• This role requires stamina to stand, walk, and lift up to 50 lbs. for extended periods, often in varied weather conditions.
• Team members must maintain a professional appearance and adhere to uniform and grooming standards.
• Must be able to work overnight, weekends, and holidays is essential to support guest needs and hotel operations.
• Work takes place in both indoor and outdoor environments, including on-site parking facilities and corporate settings.
• Team members regularly collaborate with colleagues, vendors, and clients, use computers, communicate by phone, and operate in environments that may be noisy and include moving vehicles and exposure to the elements.
• Must be vigilant, proactive, and responsive to safety concerns and security issues by contacting the proper authorities. Never put yourself in any danger.

Additional Responsibilities

• Support evolving business needs by completing other tasks as assigned, attending required meetings and training, and maintaining schedule flexibility.

Compensation And Benefits

• Health Benefits – Medical, vision and dental insurance
• Supplemental Insurance – Life insurance and critical illness
• Bonus opportunities
• Internal leadership development program
• Paid time off
• Paid training
• Tuition assistance through Belleview University
• Nationwide discounts through Perks at Work
• Military friendly employer
• Overtime

Pay Transparency

PMC is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed.

EEO Statement

Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.