Overnight Guest Service Specialist
Location: 444 Harrison Ave, Boston, MA — this role works 100% on site.
Schedule
- 40 hours per week: Friday – Tuesday, 10:45 PM – 7:15 AM
- Essential position during weather or other emergencies
Pay
$21.40 – $23.97 per hour, based on relevant experience and skill set.
About the role
The Guest Services Specialist (GSS) works from Pine Street Inn policies and procedures to ensure a safe shelter environment for guests and staff. The GSS has a primary focus on the direct care of guests, responding to them in a timely and professional manner based on the prioritization of guests’ needs.
The GSS assists with the development and implementation of a housing pathway by motivating guests to rapidly work on housing and connecting them to appropriate resources. They also help guests connect with substance abuse, mental health, and medical resources when the shelter cannot safely accommodate a guest need.
The GSS must stay energized and focused even when demands are ambiguous and strenuous, enter data into the Homeless Management Information (HMIS) system, document reports in keeping with agency policy, make sound decisions, and appropriately seek guidance from a supervisor.
Requirements
Education/Training
- Required: High School diploma or GED
- Preferred: Valid MA driver’s license in good standing
- Preferred: Bilingual English/Spanish
Knowledge/Experience
- Required: Minimum of one (1) year of experience in the Human Services field
- Preferred: Administering Narcan and CPR in a work setting
- Preferred: Knowledge in the areas of addiction, recovery, and mental illness
- Preferred: Knowledge of issues pertaining to the homeless
- Preferred: Knowledge of area resources
Physical Abilities/Skills
- Ability to stand for long periods of time
- Ability to stretch, bend, and lift up to 25 lbs
- Ability to assist guests up and down stairs and in and out of wheelchairs
- Ability to respond quickly to emergencies