Overnight Front Office Manager - Soho Beach House Miami

Main Duties

Influential overnight leader that creates and refines efficiency by providing cost recaps and sales overview by implementing process that enhances member / guest experience and motivates staff to proactively welcome experience
Develop and monitor yearly departmental goals, related to payroll, expenses, staffing levels and guest service
Create monthly budgets; keep rooms, expenditure, and staff costs in check as well as guests’ correspondences, process all guests and members claims and disputes; Emphasis on accuracy and proper follow-up
Oversee concierge role and provide information about local attractions, shopping and points of interest in the city
Contribute to yearly departmental goals, related to payroll, expenses, staffing levels and guest service as well as responsible for monitoring and supporting daily operations, greet hotel guests and members upon arrival
Supervise, direct, coordinate, inspire and persuade staff in order to maintain service standards set forth by Soho House & Co
Ensure all new hires are provided a proper On-Boarding Training
Participate in identifying talent gaps, interviewing and hiring staff as well as host staff meetings and training opportunities to develop and grow staff skills as well as provide counseling and discipline when applicable
Communicate daily events, guest lists, VIP’s, room (hotel) occupancy and sales budget
Maintain quick correspondence in courteous, professional and rapid manner in order to resolve all guest and staff inquiries
Collaborate with controller and Purchasing Manager to ensure all perishable and nonperishable items are ordered available to distribution and inventory is maintained

Required Skills/Qualifications

• Minimum of 5+ years’ experience managing Front Office operations
• Extensive knowledge of Opera, Salesforce, Open Table and Google Sheets is a must
• Detail oriented, ability to multitask and work in a fast-paced environment
• Customer services oriented and excellent verbal and written communication skills
• Flexible schedule, evenings, weekends as needed
• Bilingual language skills a plus
• Hospitality Degree preferred

Physical Requirements

• Must be able to seize, grasp, turn and hold objects with hands.
• Must be able to make periodical fast paced movements are required to go from one part of the property to others.
• Must be able to move, pull, push, carry or lift at least 30 pounds.
• Must be able to occasionally kneel, bend, crouch and climb is required.
• Must be able to perform physical activities such as lifting, cleaning, and stooping.
• Must be able to stand, walk, lift, and bend for long periods of time.