Overnight Front Office Agent (PT)($500 Sign On Bonus + Commission)

Summary

The Front Office Agent is responsible for hosting guests during their stay, providing excellent customer service, and contributing to the organization as an active business partner.

Essential Functions

• Providing excellent customer service and telephone etiquette
• Actively aspiring to reach department and property defined goals and objectives
• Hosting and welcoming guests with a friendly and sincere demeanor
• Aiding with guest check-in and out process, as well as folios, invoicing and billing
• Thinking outside the box to own and solve guest stay areas of opportunity
• Going above and beyond to recover any service opportunities and exceed guest expectations
• Managing a high-paced, ever-changing environment with clear and calm communication
• Communicating and partnering with all department leaders and hourly associates to ensure the guest experience is personalized and executed seamlessly
• Maintaining proper record keeping for guest accounts, being knowledgeable about hotel services and local surroundings in order to answer, respond and communicate with guests regarding questions and requests

Qualifications

• Minimum of two years’ experience in customer service
• Possess basic math skills and have the ability to accurately handle billing
• Ability to communicate clearly and speak, read, write and understand English well
• Advanced computer skills and the ability to learn and operate multiple different programs and systems including Microsoft Teams, Opera Cloud, Alice and others; daily use of nearly all programs will occur
• Hospitality operations environment experience, a plus

Physical Requirements

• Position requires walking and standing most of the working day; must be able to stand and exert well-paced mobility for up to 6 hours in length
• Must be able to lift up to 15 lbs. on a regular and continuing basis
• Must be able to bend, stoop, squat and stretch to fulfill tasks
• Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing

Benefits

We offer a $500 sign-on bonus and commission.

Pay

$20 - $25 per hour

Schedule

Overnight shifts