Overnight Front Desk Manager (Hôtel Swexan)

Responsibilities

• Handling guest check-ins, check-outs, and special requests.
• Making sure guests feel safe by monitoring security systems and conducting regular property walks.
• Serving as the supervisor for front desk agents, security personnel, and overnight cleaning or maintenance staff.
• Preparing nightly reports on occupancy, rate, and revenue figures.
• Coordinating with various departments such as housekeeping, food and beverage, and others to ensure quality guest service.
• Providing feedback and coaching to staff members.
• Maintaining accurate records of room inventory and sales.
• Responding promptly and professionally to guest complaints or concerns.
• Ensuring that all policies and procedures are followed.

Qualifications

• At least 2 years of Front Office management experience in a luxury hotel or resort.
• Outstanding customer service, both written and verbal, along with proficiency in telephone etiquette.
• A Bachelor’s degree is preferred but not required.
• Proficiency with Microsoft Office applications.