Front Desk Agent (Hotel Swexan)

Responsibilities

• Greet all guests, monitor and answer phones, and respond to guest needs.
• Utilize hotel systems to create and ensure seamless experiences for all guests.
• Check guests into or out of the hotel, assigning rooms according to availability or special requests.
• Cook up guest experience with all hotel departments.
• Maintain great communication and teamwork with Front Office team and other departments within the hotel.
• Process payment and provides receipts to guests.
• Answer questions about the property or the surrounding area attractions, may assist with local transportation, and creating or revising reservations.
• Aid other departments including Concierge, PBX, Guest Relations, Room Reservations.
• Report accidents, injuries, and unsafe work conditions to manager.
• Ensure uniform and personal appearance are clean and professional.
• Other duties as assigned.

Qualifications

• Previous experience in Front Desk role in a luxury hotel.
• In-depth understanding of Forbes Travel Guide 5 Star and AAA 5 Diamond standards preferred.
• A High School diploma or equivalent required.
• Ability to stand for long periods of time.
• Demonstrate the ability to multi-task be detail oriented.
• An operational knowledge of Microsoft Office suite.