Overnight Front Desk Coordinator

Duties And Responsibilities

• Enthusiastically welcome our residents and guests, anticipating their needs, providing professional and courteous service, and responding promptly and professionally.
• Create memorable experiences with a warm, welcoming personality.
• Develop thorough knowledge of building procedures, features, and security practices.
• Ensure security protocol is adhered to regarding granting building access, issuing keys, announcing visitors, and maintaining resident confidentiality.
• Maintain and uphold a high standard for building curb appeal by conducting routine inspections of all community amenities and common areas, and working with the service team and other Associates to ensure that all areas are well-maintained.
• Report any building hazards, risks, or accidents as required.
• Submit service requests for any maintenance/housekeeping issues.
• Handle package deliveries by accepting and logging packages for residents.
• Answer the telephone, forward calls, and take messages when necessary.
• Perform other related duties and assignments as required.

Qualifications

• A people person who enjoys creating experiences for others that go beyond the expected.
• A great communicator with the ability to provide amazing experiences through professional and legible communication.
• At least 1-2 years of previous experience providing customer service to others.
• Basic knowledge of front desk equipment, including computer and telephone systems.
• Salesforce experience is a plus.

About the role

The Front Desk Coordinator plays a crucial role in creating authentic experiences for residents and their guests. This position requires a warm, welcoming personality and a strong commitment to customer service and building security.