Overnight Front Desk Clerk - Weekend Required

About the role

Join the DelMonte Hotel Group team as a Night Auditor/Overnight Front Desk Clerk. You will play a key role in ensuring a great guest and colleague experience while working overnight. We offer competitive compensation and benefits, a supportive work environment, and opportunities for professional development and advancement.

Responsibilities

• Greet, register, and assign rooms to guests.
• Answer telephone calls and handle guest inquiries.
• Post charges (e.g., room, food, telephone), compute bills, collect payments, and make change for guests.
• Make and confirm reservations, monitor room availability, and block rooms.
• Program wake-up calls and handle guest mail and messages.
• Open and close shifts, including making cash drops as necessary.
• Maintain market stock and coffee area.
• Finalize transactions completed during the day and process credit card transactions.
• Prepare and print folios for departing guests.
• Create, print, file, and transmit required reports.
• Compile daily sales figures and complete daily reports.
• Complete end-of-month procedures.
• Ensure the hotel PMS system is in balance with the reservations system and correct any discrepancies.
• Provide guests with information about hotel services (e.g., restaurant, lounge, room service) and local area directions.
• Assist in maintaining the cleanliness of the lobby, front entrance, and surrounding areas.
• Check lobby fixtures, equipment, and conditions (e.g., lights, heating/cooling, furniture) for proper operation and report deficiencies.
• Schedule shuttle runs for guests (at hotels with shuttle service).
• Provide safe transportation to guests using the hotel shuttle vehicle (select service properties only).
• Perform laundry duties as needed (Fairfield Inn only).
• Set up continental breakfast (Fairfield Inn only).

Requirements

• 1 to 3 months of related experience.
• High school diploma or general education degree (GED); or equivalent combination of education and experience.
• Solid organizational, time-management, and prioritization skills.
• Exceptional customer service skills.
• Ability to multi-task in a fast-paced environment.
• Basic computer and administrative skills.
• Availability to work an overnight schedule.
• Maintain a valid Driver’s License with no major violations.

Benefits

• Comprehensive benefit packages for full-time positions.
• Hotel room discounts at our locations around the globe.
• Discounts on food and beverages.
• Professional development and advancement opportunities.