Overnight Front Desk Associate

About Us

At Planet Fitness, our mission is to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement-free environment. We are one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs. Joining the PF family means being part of a company with an established culture and strong values, a supportive and engaging team, and a brand you can be proud of.

About You

All Team Members at Planet Fitness share a passion for our brand and a desire to make members feel welcome in our Judgement Free Zone®. Characteristics that will make you a perfect match for this role include:

• A positive and upbeat attitude.
• A passion for delivering exceptional experiences to members, guests, and fellow team members.
• Pride in your work, punctuality, reliability, and dependability.
• Diplomacy in interactions and a genuine motivation for helping others.
• Integrity and respect for everyone around you.
• Strong communication skills, active listening, and empathy.
• Ability to inspire and motivate others to achieve their goals.
• Quick learning and ability to apply training effectively.

Responsibilities

• Greet members/guests as they enter and exit the club; assist with check-in and address questions or concerns.
• Promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance, and upholding club policies.
• Resolve member concerns and escalate to a Manager as needed.
• Answer phones in a friendly manner and assist callers with inquiries.
• Perform membership-related functions such as sign-ups, updates, cancellations, and collecting unpaid balances.
• Conduct prospective member calls and tours; assess membership needs.
• Execute retail transactions accurately and drive sales goals.
• Regularly clean and sanitize exercise equipment, Black Card spa amenities, and communal spaces.
• Ensure restrooms are clean, sanitized, stocked, and clutter-free by following the routine cleaning schedule.
• Perform comprehensive walks of all club areas to address safety, policy, and cleanliness concerns.
• Promptly address maintenance and facility concerns, such as broken or missing equipment.

Requirements

• 6-12 months of experience in a customer service environment is preferred.
• Must be 18 years of age or older.
• Willing to become CPR/AED Certified (training provided by Planet Fitness).
• Basic computer proficiency.

Physical Demands

• Continual standing and moving throughout the club during shift.
• Continual communication in person or on the phone to exchange information.
• Ability to lift up to 75 pounds.
• Exposure to toxic chemicals during shift.
• Frequent cleaning and sanitizing of equipment and facilities.
• Moving in different positions, including bending and twisting, to accomplish tasks.

Benefits

• Medical, Dental, and Vision Insurance (for full-time employees).
• Vacation, Sick Time, and Holiday Pay (for full-time employees).
• Free Black Card Membership.
• 401(k) Retirement Savings Plan.
• Term Life Insurance (for full-time employees).
• Healthcare and Dependent Care Flexible Spending Accounts (for full-time employees).
• Tuition Reimbursement.
• Employee perks and discounts.
• Engaging team-building competitions and social events.

E-Verify is used in Florida, Georgia, North Carolina, South Carolina, and Alabama.

Health and Safety

Every team member is responsible for contributing to a safe and healthy workplace by following all applicable policies and protocols, reporting unsafe conditions or at-risk behaviors, and conducting work safely.