Overnight Desktop Support
About the role
Seeking an experienced Desktop Support Technician to join its Overnight Rapid Response team. This individual will provide hands-on technical support for end-user devices, clinical systems, printers, workstations, mobile devices, and network-connected equipment throughout the hospital environment.
Responsibilities
- Provide onsite desktop support for physicians, nurses, administrative staff, and clinical personnel.
- Diagnose and resolve hardware, software, printer, operating system, and connectivity issues.
- Image, configure, deploy, and upgrade desktop computers, laptops, and workstations.
- Perform workstation replacements, refreshes, moves, additions, and changes.
- Deploy and support printers, scanners, peripherals, and clinical devices.
- Configure and support Wyse thin clients and virtual desktop environments.
- Configure and support iPhones, iPads, and mobile devices.
- Install, upgrade, and troubleshoot clinical and business software applications.
- Troubleshoot network connectivity issues involving wired and wireless devices.
- Support Active Directory user accounts, password resets, permissions, and access requests.
- Perform incident response and rapid remediation for end-user technology issues.
- Conduct routine rounds throughout the facility to ensure equipment is functioning properly.
- Maintain accurate asset inventory records and deployment documentation.
- Absorb and provide one-on-one instruction and guidance to end users regarding hardware, software, and standard procedures.
- Collaborate with engineering, infrastructure, networking, and application support teams when escalations are required.
- Ensure compliance with all company policies related to security, data privacy, and technology standards.
- Meet ticket closure and response metrics while maintaining a high level of customer satisfaction.
- Participate in workstation audits, inventory validation, and asset lifecycle management activities.
Skills
- Windows 11
- Imaging
- Tickets
- Office 365
- Deployment
- Network Connectivity
- Desktop
- Troubleshooting
- Active directory
- Windows
- Customer service
- Hardware
Top Skills
- Windows 11
- Imaging
- Tickets
- Office 365
- Deployment
- Network Connectivity
Additional Skills & Qualifications
- 2-4 years of desktop support experience within a Windows 10/11 enterprise environment.
- Strong break/fix troubleshooting skills across desktop, laptop, printer, and peripheral technologies.
- Experience with hardware deployments, workstation refreshes, and operating system migrations.
- Familiarity with Active Directory and Microsoft technologies.
- Experience supporting mobile devices including iPhones and iPads.
- Experience supporting network connectivity issues and basic LAN troubleshooting.
- Ability to prioritize and manage multiple support requests simultaneously.
- Strong verbal and written communication skills.
- Exceptional customer service mindset and professionalism.
- Ability to work independently during overnight shifts.
- Healthcare IT Experience Preferred.
- A+ Certification preferred.
- Experience Level: Expert Level
Job Type & Location
This is a Contract position based out of Mineola, NY.
Pay And Benefits
The pay range for this position is $20.00 - $25.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
About TEKsystems
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities.
TEKsystems and TEKsystems Global Services
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.