Overnight Customer Service Representative

Job Responsibilities

• Providing outstanding customer service to ensure repeat business
• Educating our customers on our products and services
• Ensuring all transactions are completed in compliance with federal, state, and local regulations
• Following company policies and procedures
• Maintaining a balanced cash drawer
• Completing all transactions accurately, including cash handling
• Using our point-of-sale system to access information and process transactions
• Resolving customer complaints or referring complaints to the Store Manager for resolution
• Helping to maintain a neat and clean store environment for our customers and team members
• Performing other duties as instructed by management

Job Requirements

• Previous customer service experience in industries such as hospitality, financial services, retail or restaurant is preferred
• Ability, willingness, and comfort to engage with customers
• Strong verbal communication
• Exceptional attention to detail and ability to multi-task
• Professional appearance and demeanor
• Able to work flexible hours, including early morning, evenings, weekends, and holidays
• English fluency is required
• English/Spanish bilingual is a plus

Physical Requirements

• Must be able to stand for extended periods
• Able to lift up to 15 lbs. with little assistance
• Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels

Benefits

• Medical/dental/vision
• 401(k)
• Vacation
• Opportunities for advancement
• Ongoing training

Company Values

• Communication
• Customer Focus
• Integrity and Trust
• Teamwork
• Results

About the Role

• Position Overview: Customer Service Representatives (CSRs) are the primary point of contact with our customers.
• The “P” comes first, because our customers are at the center of everything we do, and we recognize that it’s our exceptional team members who go above and beyond every day.
• The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states.
• We provide consumers with convenient financial products and services to help them manage their day-to-day financial needs.
• Although many of our customers have banking relationships, we believe that our customers use our financial services because they are convenient, transparent, and frequently more affordable than available traditional alternatives.
• PLS was founded in 1997 by Bob and Dan Wolfberg, who serve as Co-Presidents.

Qualifications

Must be able to stand for extended periods
Able to lift up to 15 lbs. with little assistance
Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels
English fluency is required
English/Spanish bilingual is a plus

Skills

Strong verbal communication
Exceptional attention to detail and ability to multi-task
Professional appearance and demeanor
Able to work flexible hours, including early morning, evenings, weekends, and holidays
English fluency is required
English/Spanish bilingual is a plus

Benefits

• Medical/dental/vision
• 401(k)
• Vacation
• Opportunities for advancement
• Ongoing training

Pay

Not specified

Schedule

Not specified

Company

• PLS is a leading retail provider of financial services.
• The “P” comes first, because our customers are at the center of everything we do, and we recognize that it’s our exceptional team members who go above and beyond every day.
• The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states.
• We provide consumers with convenient financial products and services to help them manage their day-to-day financial needs.
• Although many of our customers have banking relationships, we believe that our customers use our financial services because they are convenient, transparent, and frequently more affordable than available traditional alternatives.
• PLS was founded in 1997 by Bob and Dan Wolfberg, who serve as Co-Presidents.