Overnight Crew Member

About the role

The Overnight Closer (Member Services Representative) creates a positive member experience by providing superior customer service to Planet Fitness members, prospective members, and guests. This role also closes the day’s shift and prepares an accurate bank deposit.

Responsibilities

• Greet members, prospective members, and guests with exceptional customer service.
• Handle all front-desk activities, including:
  • Answer phones and assist callers with questions.
  • Check members into the system.
  • Process new member sign-ups.
  • Conduct tours for prospective members.
  • Update member accounts as needed.
• Respond to member questions and concerns in a timely, professional manner; escalate to management when necessary.
• Assist in maintaining club cleanliness and neatness.
• Close the shift for the business day and prepare the bank deposit for the next day.

Requirements

• Customer service background preferred.
• Basic computer proficiency.
• Passion for fitness and health.
• Upbeat, positive attitude; punctuality and reliability are essential.
• Exceptional customer service skills; ability to interact professionally with members and co-workers.
• Strong listening skills with the ability to empathize and problem-solve.
• Demonstrate diplomacy in all interactions using appropriate behavior and language.
• High School diploma or GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Ability to work 3rd shift (overnights).
• Must occasionally lift up to 50 lbs.
• Occasional exposure to toxic chemicals during shift.

Benefits

• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Training & development
• Wellness resources

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees.