Overnight Concierge

About the role

Vivmark Residential exists to set the mark for what home can be. Formed through the merger of AvalonBay Communities and Equity Residential, Vivmark brings together two industry leaders with a shared commitment to excellence, innovation, and delivering exceptional living experiences. Our vision is to be the most trusted and best-performing rental housing company in America - one that continues to get better as it grows.

As a Concierge, you will be the face of Vivmark. The moment new prospects and current residents see you at the front desk, they’ll feel welcome and know that they’re in good hands. You will monitor foot traffic, provide top-notch customer service, implement programs to address resident satisfaction, while maintaining our company’s customer service standards. You will serve as a point of contact, offering assistance, information, and personalized recommendations to enhance the overall experience. You will partner with the leasing office and the maintenance team to create a great experience for prospects, the move-in/move-out process, and current residents to make Vivmark feel like home.

Responsibilities

• Monitor front desk foot traffic and provide high-quality customer service to residents, prospects, and vendors.
• Implement programs to improve resident satisfaction and maintain company customer service standards.
• Act as a point of contact, offering assistance, information, and personalized recommendations to enhance the resident experience.
• Collaborate with the leasing office and maintenance team to ensure smooth move-in/move-out processes and ongoing resident support.
• Handle packages, deliveries, and administrative tasks with organization and efficiency.
• Escalate maintenance requests and other time-sensitive issues to the appropriate teams.

Requirements

• High school diploma or equivalency (GED) required.
• 1+ years of related experience in a hotel, retail, or restaurant environment is preferred.
• Proficiency in using administrative software and Microsoft Office Suite.
• Mobility to walk the property and maneuver packages/deliveries.

Skills

• The ability to tackle new problems and see them through until the end.
• Strong communication skills, both in-person and over the phone.
• Excellent time management to juggle multiple tasks and time-sensitive requests while maintaining composure and positivity.
• Patience and poise in difficult situations to provide the best level of customer service to residents, vendors, and prospects.
• Highly organized with the ability to manage phone messages, resident packages, and maintenance requests efficiently.

Pay

Total Base Pay Range: $45,500.00 - $63,000.00

Schedule

Tuesday - Saturday from 11:00 PM to 7:00 AM (overnight).

Benefits

• A competitive benefits package including medical, dental, and vision coverage.
• 401(k) with company match.
• Paid vacation and company holidays.
• Exclusive team member housing discounts.