Overnight Concierge

About the role

Vivmark Residential exists to set the mark for what home can be. Formed through the merger of AvalonBay Communities and Equity Residential, Vivmark brings together two industry leaders with a shared commitment to excellence, innovation, and delivering exceptional living experiences. Our vision is to be the most trusted and best-performing rental housing company in America—one that continues to get better as it grows.

As an owner, developer, and manager of more than 180,000 apartment homes in major markets across the US, we have the scale to offer something most companies can’t. At Vivmark, team members move up across functions, markets, and disciplines, building lasting careers. We invest in team members’ growth, development, and capabilities that make them and us better, and we hold ourselves to the highest standard as an employer.

Are you ready to take the helm of an extraordinary front desk team and revolutionize the apartment living experience? At Vivmark Residential, we don’t just manage properties; we pioneer exceptional living experiences. If you’re an accomplished property management professional with a passion for innovation and a vision for excellence, your next career move is here.

Vivmark Residential is searching for a Concierge—a true leader in customer service who will take on our front desk operations, set new standards for quality, and ensure our residents experience nothing short of luxury living. Join us in redefining what it means to live in style and comfort—the future of apartment management starts here!

Responsibilities

• Serve as the face of Vivmark: greet prospects and residents with warmth and professionalism.
• Monitor front-desk foot traffic and provide top-notch customer service.
• Implement programs to address and elevate resident satisfaction while maintaining company standards.
• Act as a primary point of contact, offering assistance, information, and personalized recommendations to enhance the resident experience.
• Partner with the leasing office and maintenance team to streamline the move-in/move-out process and ongoing resident needs.
• Manage packages, phone messages, and maintenance requests efficiently, escalating issues as needed.

Requirements

• High school diploma or equivalency (GED) required.
• 1+ years of related experience in a hotel, retail, or restaurant environment is preferred.
• Proficiency in administrative software and Microsoft Office Suite.
• Mobility to walk the property and maneuver packages/deliveries.

Skills

• The ability to tackle new problems and see them through to completion.
• Strong communication skills—both in-person and over the phone—with well-developed writing and speaking abilities.
• Effective time management: juggle multiple tasks and time-sensitive requests while maintaining composure and positivity.
• Patience and poise under pressure to deliver consistent, high-quality customer service to residents, vendors, and prospects.
• Strong organizational skills to keep phone messages, packages, and maintenance requests on track and escalated appropriately.

Benefits

• Medical, dental, and vision coverage.
• 401(k) with company match.
• Paid vacation and company holidays.
• Exclusive team-member housing discounts.