Overnight Concierge

About the role

At Bozzuto, every team member shares a deep commitment to doing good for those around us. We live this each day by designing, building, managing and maintaining one-of-a-kind residences. Whether it’s the talent within our communities or the expertise across our property operations teams, we work together to make extraordinary happen for our clients, residents and fellow team members. Our people are dedicated to delivering exceptional experiences to everyone we serve including each other. This shared purpose drives us to excel in every role and fosters a welcoming, inclusive workplace where teamwork thrives. Guided by our core values of concern, creativity, passion and the pursuit of perfection, we are inspired and empowered to reach higher, unlock our full potential and be truly extraordinary.

As the Overnight Concierge, you’re the first person prospects and residents meet when they come home. You take ownership and pride in creating stellar first impressions and building ongoing positive relationships. Your natural ability to strike up a conversation and make people feel “at home” enables you to excel. You enjoy personalizing every interaction, knowing the names and favorite things of all your customers (including the four-legged ones).

Responsibilities

• Solving problems and providing timely assistance to residents and prospects with care
• Event planning - executing meaningful events and activities that engage residents and foster a sense of community
• Building brand loyalty by ensuring a consistently positive experience and a meticulously cared-for community
• Generating awareness, interest, and excitement via social media
• Encouraging happy customers to share the love by writing reviews on social networking sites
• Obsessively organizing front desk logs, package rooms, club room reservations, and freight elevators
• Working weekends or evenings depending on the shift

Requirements

• 2+ years’ experience in a hospitality, retail, travel, or hotel environment
• Outstanding communication skills, both written and verbal
• A sharp professional appearance
• Competent with various software, apps, and computer programs
• An eye for detail and a knack for anticipating a customer’s needs
• A customer-focused mentality
• Ability to lift up to 25 pounds (we deliver a lot of packages during the holidays!)

This position is eligible for additional bonus opportunities.

Pay

Salary Range $43,680—$45,000 USD

Benefits

• Competitive compensation
• Health & wellness benefits: medical, dental, and vision coverage, including access to the best doctors at an affordable price
• Paid leave: 20 days of paid time off plus holidays
• Retirement planning: 401k program with a company match
• Tuition reimbursement and many other programs to support career development and growth
• A place you belong: diverse range of employee resource groups providing opportunities to connect over shared experiences, backgrounds, and cultures