Overnight Concierge

Responsibilities

• Ensure front entrance, lobby, and reception areas are neat, clean, and organized at all times.
• Stand to greet and offer assistance to anyone who comes in contact with the community.
• Answer, transfer, and deliver appropriate message calls while maintaining a professional and courteous voice.
• Monitor all visitors, request them to sign in/out of a logbook, and report suspicious persons or activity immediately to the supervisor.
• Sort and distribute incoming mail.
• Accept and report resident’s special requests.
• Maintain communities lost and found system.
• Order and replenish administrative supplies as necessary.
• Support Executive Director and other departments in administrative functions as needed.
• Maintain and check off meal attendance tracking form to alert staff of needed room services or residents who have not yet attended meals.
• Ensure regulatory compliance and report any issues or concerns immediately.
• Comply with Clearwater Living standards/policies to encourage safe and efficient operations.
• Encourage teamwork through open communication with associates.
• Display a positive and professional image through actions and maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag when working.
• Perform other duties and tasks as assigned or required.

Qualifications

• A High School Diploma or GED is required.
• A minimum of one year of work experience in senior living, hospitality, or a related field is preferred.
• Background clearances as required by government regulations must be met.
• Must meet health requirements, including a TB test.
• A current First Aid/CPR/BLS Certification is a plus.