Overnight Building Monitor- Department 801

About the role

An Affordable Housing Overnight Building Monitor ensures the safety, security, and stability of residents during overnight hours. They monitor the facility, conduct rounds, manage crises, document incidents, complete monthly rent collection, and maintain a calm and safe environment.

Responsibilities

• Perform regular, documented rounds of the interior and exterior of a 40-bed rooming house, ensuring resident safety, security, and compliance with house rules.
• Monitor the environment for emergencies, maintenance concerns, safety hazards, and unauthorized visitors, and ensure all doors and common areas are secure.
• Monitor security cameras for three affordable housing properties while maintaining an on-site presence at the organization's largest 40-bed rooming house.
• Conduct regular, scheduled rounds of all building floors, stairwells, and perimeters; keep a detailed nightly log of completion times for rounds and report any unusual activity.
• Respond timely and appropriately to incidents, resident concerns, alarms, and emergency situations, and communicate significant events to supervisory staff in accordance with agency procedures.
• Collect and document monthly rent payments from residents, issue receipts as required, maintain accurate records, and report payment concerns or discrepancies to management in accordance with agency policies and procedures.
• Maintain an awake overnight presence to support resident safety, provide crisis intervention when needed, and coordinate emergency response with first responders and on-call staff.
• Conduct wellness checks in accordance with program policies.
• Provide basic problem‑solving assistance while maintaining appropriate professional boundaries and confidentiality.
• Enforce program rules and regulations, such as curfews or visitor policies.
• Provide services to people in accordance with DDS, DMH, MassHealth, HUD, DPH, BSAS, and all applicable regulatory standards, as well as Bridgewell policies and procedures.
• Maintain shift notes, checklists, assignments and other required documentation according to all applicable regulatory standards as well as Bridgewell policies and procedures.
• Conduct all steady care calls as per guidelines (applies to all awake overnight shifts).
• Maintain all mandatory training certifications as well as additional program‑specific trainings.
• Serve as the program's specific Fire Safety Officer, Safety Coordinator, or Human Rights Officer, if applicable.
• Inspect the building for hazards, report maintenance issues to facility management, and ensure cleanliness.
• Attend and participate in program staff meetings and supervision meetings.
• Maintain cleanliness, perform light cleaning (