Overnight Bellperson | Part Time

Omni Fort Lauderdale Hotel is a 29-story hotel located at 1950 Eisenhower Blvd, connected directly to the Broward County Convention Center. The property offers 801 guest rooms and suites, multiple restaurants, a vibrant rooftop bar, a sprawling pool, spa, and fitness center, along with over 120,000 square feet of indoor and outdoor meeting and event space.

About the role

To provide assistance and services for all guests, beginning in the lobby and carrying throughout the hotel stay, in order to ensure pleasurable accommodations and efficient handling of all guest needs.

Responsibilities

• Use friendly and appropriate expressions when engaging guests; engage in conversation with as many guests as possible.
• Be pleasant, smile, and greet all guests, using surnames when obtained; be actively engaged with guests.
• Identify the needs of guests and meet these needs, aiming to exceed expectations at every opportunity.
• Ensure that all arriving and departing guests are treated with maximum courtesy and served expeditiously.
• Store luggage according to hotel policies and procedures; assist, retrieve, and load luggage and guest items.
• Be familiar with parking validation procedures.
• Assist in making reservations for restaurants and limousines; assist in airline ticket requests and taxi/shuttle scheduling as needed.
• Ensure the delivery of parcels, mail, laundry, and special deliveries to guestrooms, executive offices, or meeting rooms.
• Maintain the cleanliness and tidiness of public areas and the bell closet.
• Follow up with guest complaints to ensure problems are resolved by adhering to the service recovery process.
• Arrange special requests for guests, including flowers, rental cars, forwarding luggage, sight-seeing tours, and advising on local shopping areas.
• Utilize bell carts effectively and with caution.
• Ensure the floor is covered 100% of the time, including the Front Desk.
• Direct guests to the Front Desk or meeting rooms and aid guests in locating other areas of the hotel (walk them to destination if possible).
• Notify the Front Desk and Guest Services of VIP arrivals whenever possible.
• Be familiar with local attractions and businesses; recommend on-site venues first.
• Be familiar with all hotel amenities (Wireless Internet, Select Guest Program, GHA, Laundry Services, Omni Kids Program).
• Be familiar with all hotel facilities (F&B Outlets, Business Center, Fitness Center, Outdoor Pool, Meeting Space & Parking Garage).
• Understand the inter-relationship between different departments (Ideal Services, Guest Services, Housekeeping, F&B Outlets, Banquets, Sales, Engineering, and Purchasing).
• Follow all company policies and procedures; maintain clean uniform and professional personal appearance; protect company assets and proprietary information.
• Perform other duties and special projects as assigned by the management team.
• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications.

Requirements

• Excellent customer service, communication, and problem-solving skills.
• Maintain a professional business appearance, attitude, and performance.
• Ability to work a variety of shifts, including weekends and holidays.
• Prior customer service experience required, preferably in hotels.

Environment & Physical Demands

• Lift, carry, and place objects weighing up to 50 lbs without assistance.
• Move, push, and pull objects weighing up to 100 lbs without assistance.
• Stand, walk, or sit for an extended period or for an entire work shift.
• Requires constant motion, including bending, pushing, and pulling.

Tools & Equipment

• Desktop computer (Opera, Alice, SALTO, Synergy, Microsoft Office)
• Printer, telephone, copier, fax machine
• Two-way radio dispatch, bell cart