Overnight Ambassador – Security & Ops Lead (Housing Offered)

Key Responsibilities

• Serve as the main overnight contact for guests and colleagues, responding to questions, concerns, and incidents promptly and professionally
• Monitor and patrol resort grounds to ensure the safety and security of guests, staff, and property
• Oversee the overnight cleaning team and overnight auditor, providing support to ensure public spaces stay clean and operations stay on track
• De-escalate guest or colleague issues, respond to injuries or incidents, and communicate with other departments when necessary
• Conduct routine checks of entry points and secure all areas as needed
• Document and report any suspicious activity, safety concerns, or incidents clearly and promptly
• Perform light cleaning tasks such as sweeping, mopping, dusting, and emptying trash in public areas
• Report maintenance issues for prompt repair
• Cover Night Audit shifts when required, completing reports and tasks accurately
• Provide safe transportation for guests or colleagues when needed

Qualifications

• Ability to work independently and make good decisions under pressure
• Previous experience in security, housekeeping, front desk, or overnight operations preferred
• Comfortable providing direction and support to overnight cleaning staff and auditor
• Strong attention to detail with the ability to multitask
• Excellent communication and customer service skills
• Calm and professional demeanor in stressful or emergency situations
• Valid driver’s license and clean driving record
• Physical ability to lift up to 50 pounds and stand or walk for long periods
• Availability to work overnight shifts, weekends, and holidays

Pay

The hourly wage range for this position is $26 to $30. This is the pay rate for this position at Ventana Big Sur, and Alila Resort reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors including experience and training levels.

Benefits

• Annual allotment of free hotel stays at Hyatt hotels globally
• Work-life benefits including well-being initiatives such as a complimentary Headspace subscription, and tuition reimbursement
• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
• Paid Time Off
• Medical, Dental, Vision
• 401K with company match after 30 days of employment
• Ventana Big Sur colleagues enjoy Paid meal breaks
• Gas stipend for qualified candidates
• Complimentary daily meal
• All onsite housing offered

Shift

Shift: 11pm to 7am

Organizational Information

Alila Ventana Big Sur is a resort located near the edge of the continental United States, known for its natural beauty and tranquil atmosphere. The Overnight Ambassador role is designed to ensure the resort remains safe, secure, and clean during overnight hours.