Overlay Sales Specialist

About the role

The Overlay Sales Specialist drives revenue growth by cross-selling and upselling Dodge Construction Network products into an existing book of accounts. Working primarily with small-to-medium businesses, General Contractors, Subcontractors, and other commercial construction verticals, this specialist uncovers unmet needs, demonstrates value, and expands customer relationships before renewal risk appears. This is a full-time position and reports directly to the VP, SMB Account Management.

Essential Functions

• Identify and execute cross-sell and upsell opportunities across your assigned account portfolio, developing strategic account plans with clear objectives, tactics, and timelines
• Partner with Account Managers and Directors to create sales and growth strategy related to Dodge products, as well as other identified product priorities at Dodge
• Overcome objections by reinforcing product value through customer analytics and consultative value-selling techniques
• Build deep, trusted relationships that surface dissatisfaction early, giving you runway to resolve issues and retain accounts
• Serve as the primary point of contact for your accounts: answer inquiries, resolve issues promptly, and fully own the customer experience
• Act as the voice of the customer internally, channeling feedback to Marketing, Product, and Customer Care for rapid resolution and product improvements
• Position Dodge as a construction industry thought leader by sharing insights, best practices, and success stories via webinars, case studies, and whitepapers
• Operational Excellence: meet all KPIs tied to retention, contact rate, upsell, and renewal ratios, follow SOPs for all account interactions within the CRM and supporting tools, stay current on job, product, and industry training opportunities

Education Requirement

Bachelor's degree in a related field or equivalent education and work experience.

Required Experience, Knowledge And Skills

• 5+ years of sales experience with overlay quota to drive revenue on more complex or more profitable service products or solutions
• Demonstrated ability to negotiate contract renewals and drive revenue expansion within existing accounts
• Strong consultative-selling skills - ability to uncover pain, coach customers on best practices, and connect solutions to business outcomes
• Exceptional communication, relationship-building, and conflict-resolution skills
• Empathetic small-business growth mindset; you care about your customers' success
• Experience selling or working within a SaaS environment

Preferred Experience, Knowledge And Skills

• Previous CRM or order management system experience

Salary Disclosure

Dodge Construction Network's compensation and rewards package for full time roles includes a market competitive salary, comprehensive benefits, and, for applicable roles, uncapped variable incentive plans or an annual discretionary performance bonus.