Overdraft Administrator

Responsibilities

• Notify appropriate personnel of accounts in which items are scheduled to be returned if questionable as to whether it should be paid or returned.
• Manage placement of accounts in to or removal from the Courtesy Pay program, within bank’s guidelines.
• Process ILS import, mail out Courtesy Pay letters and provide daily and monthly reports.
• Review daily report of overdrawn accounts and accounts reaching the period for Courtesy Pay activation.
• Absorb and assist with development of programs to comply with financial institution requirements.
• Identify, develop, and recommend revision of internal standards, policy, operating procedures, and new programs to gain improved efficiencies.
• Maintain and monitor accounts, historical habits to ensure bank is protected from loss.
• Code and contact customers for Reg E opt out/opt in, also extract report, and review weekly.
• Extract system reports and notify customers when overdraft amounts are not rectified in timely fashion.
• Contact Customers by phone and mail regarding negative balances.
• Monitor repayment agreements and Courtesy Pay Repayment loans and notify customers when past due payments are not rectified in a timely manner.
• Review Code Return deposit and Fraud Accounts and contact customers when past due payments are not rectified in a timely manner.
• ChexSystems – entries of Charge Off and Recoveries
• Process account charge off for NSF and past due Repayment loans and send customer letter.
• Refer accounts for external collection processing as required.
• Absorb and assist with repayment agreements and Courtesy Pay repayment loans for outstanding balances.
• Review accounts and identify items that comply with refund policy.
• Process waivers, refunds. Balance and report out monthly.
• Review new accounts coding and recoveries.
• Review coding for Minor accounts.
• Process Bankruptcy coding on accounts, report filings to outside collections as needed.
• Maintain and review account changes.
• Complete Charge off and Recoveries Report monthly.
• Process Deceased Customer coding and notify Customer Care, and external collections as necessary.
• Comply and satisfactorily pass tests for bank policy and regulatory compliance that apply to position.
• Process External Collections Statements Monthly
• Extract Reports and Review Auto Charge off Process.
• Monthly NSF/Overdraft tracking for Cornerstone
• Closed account coding review spreadsheet monthly
• Quarterly reports to Risk Manager – Charge Offs over $2,500.00

Qualifications

• Associate or bachelor’s degree from college or university
• Experience with on-line loan applications.
• Experience with financial institution operating policies and procedures, especially regulatory and internal control requirements.