Over Night Front Desk Agent

Responsibilities

• Greet and assist guests with check-in, check-out, and general property inquiries.
• Respond promptly and professionally to guest requests, concerns, and service needs.
• Process reservations, payments, and account updates accurately.
• Maintain a secure and organized front desk environment throughout the shift.
• Monitor property activity and follow established safety and security procedures.
• Cook up with housekeeping, maintenance, and other departments to support guest satisfaction.
• Complete shift reports, logs, and other required documentation.
• Provide clear communication to the next shift regarding guest issues, tasks, and priorities.
• Support additional front desk and operational duties as needed.

Qualifications

• Previous experience in hospitality, guest services, or front desk operations preferred.
• Strong communication and interpersonal skills.
• Able to remain professional, calm, and solution-oriented in a variety of situations.
• Excellent attention to detail and organizational skills.
• Comfortable using computers, phone systems, and standard office software.
• Able to work independently during overnight hours.
• Basic math skills and accuracy in handling transactions.
• Dependable attendance and punctuality.

Preferred Skills

• Experience with property management systems or hospitality software.
• Knowledge of safety, security, and emergency response procedures.
• Ability to multi-task while maintaining a high level of service.
• Bilingual communication skills are a plus.

What We Offer

A supportive and team-oriented work environment.
Opportunities to develop customer service and hospitality skills.
Competitive compensation based on experience.
Potential for growth within the organization.

Work Environment

This position requires availability for overnight shifts, weekends, and holidays as needed.
The ideal candidate will be dependable, service-driven, and able to maintain a polished and professional presence throughout the shift.