Outsource Task Processor III

We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title. Must not include Job ID etc. Must preserve all substantive info. Remove boilerplate like EEO etc. Also remove application instructions. We need to parse the posting. Key content: - Description: The Outsource Task Processor III processes and researches tasks (inquiry) initiated by either the LERETA Call Center (initiated by a homeowner inquiry), lender, or internal LERETA source with without supervision. With effective decision making, the position assesses penalty determinations, and successfully manages individual pipeline while adhering to lender’s Service Level Agreement without supervision. The role maneuvers successfully through all systems, understands general workflow, and has the ability to advise of any unusual circumstances or requirements that could endanger the Service Level Agreement being met. - Tax Procurement and Payment: Procures tax amount data from taxing agency jurisdictions. Tax amount data procurement method consists of telephone, e-mail, and fax communication to taxing agency jurisdictions Interprets tax amount data and statuses per property taxes received from taxing agency jurisdictions and effectively identify tax status for payment processing Processes research requests with predetermined processing steps to determine root cause, including: research for missing payments, misapplied payments, payments from escrow, over payments at taxing authorities, verify delinquencies, obtaining current tax amounts and requesting refunds Follows agency guidelines and special processing instructions Builds Tax Lines as needed utilizing the TED table Validates lender payees prior to making disbursements Completes Tax Processing Reports accurately prior to ELD (excluding Handle Manual if applicable) Completes all required processing on exception reports within SLA Balances all disbursements prior to end of day and submit all payment back daily Trains other employees on all aspects of Task Processing Workflow Management Monitors, reports, and communicates status of work assignments and statistics to Team Lead/Supervisor while identifying any opportunity to increase efficiency processing research task Prepares production/statistical reports to mortgage lenders and direct supervisors Ensures all items follow standards and all SLA’s Notifies Leadership when overtime or assistance is needed - Customer Service: Responds to mortgage lenders and taxing agency jurisdictions by utilizing effective verbal and written communication in a prompt and accurate manner Notifies business partners of reporting errors in a clear concise manner Maintains a positive working relationship with both internal and external business partners Communicates new lender requests to management - Quality Control: Applies and supports the implementation of new or modified policy and procedures as instructed to ensure Task Research Team standards are met Prepares production/statistical reports as applicable Maintains required quality scores - This position will perform other duties as assigned based on the needs of the department. - Salary range: $16.96 - $20.00 - Core Competencies: Must be a team player and can work in a team environment Must possess effective communication skills, both written and verbal Must be able to work in a fast-paced environment Ability to work under time constraints and meet high priority deadlines to ensure task is processed by expected completion data - Required Education And Experience: High School Diploma or equivalent Experience in Microsoft Excel and Microsoft Word Experience in Black Knight (MSP), Fiserv, FICS, and EAS Lender Servicing Systems Data Entry/Computer usage experience Customer Service Experience Minimum of 2 years as an Outsourcing Task Processor II Must be able to type 40+ wpm Must have intermediate Microsoft Excel Skills (Filter, Sort, VLOOKUP and Pivot Tables) Must be able to use 10 key by touch; 9k or above with 98% accuracy Must have intermediate knowledge of Real Estate Tax Servicing - There's also mention of Equal Opportunity Employer etc which we must remove. We need sections: About the role (maybe a brief summary), Responsibilities (list duties), Requirements (maybe education/experience), Qualifications (maybe core competencies?), Skills (maybe specific skills), Benefits (none given), Pay (salary range), Schedule (none given). We should only include sections with real content. We have Salary range => Pay section. We have no explicit Benefits or Schedule, so omit those. We need to decide what goes where. "About the role": could be a paragraph summarizing the role: The Outsource Task Processor III processes and researches tasks... etc. Could be a prose

. "Responsibilities": list of duties (bulleted). Should include many bullet points: processes and researches tasks, assesses penalty determinations, manages pipeline, adheres to SLA, maneuvers through systems, advises unusual circumstances, tax procurement (telephone, email, fax), interprets tax data, processes research requests (list), follows agency guidelines, builds tax lines, validates lender payees, completes tax processing reports, completes exception reports within SLA, balances disbursements, trains other employees, monitors/reports status, prepares production/statistical reports, ensures standards, notifies leadership for overtime, customer service (responds to lenders/agencies, notifies errors, maintains relationships, communicates new lender requests), quality control (applies policies, prepares reports, maintains quality scores), other duties as assigned. We need to preserve all substantive info; we can group similar items but must not lose detail. Could break into multiple bullet points. "Requirements": maybe education and experience: High School Diploma or equivalent, Experience in Microsoft Excel and Word, Experience in Black Knight (MSP), Fiserv, FICS, EAS Lender Servicing Systems, Data Entry/Computer usage, Customer Service Experience, Minimum 2 years as Outsourcing Task Processor II, typing 40+ wpm, intermediate Excel skills, 10-key proficiency, intermediate knowledge of Real Estate Tax Servicing. "Qualifications": maybe core competencies: team player, effective communication, fast-paced environment, work under time constraints, meet deadlines. "Skills": maybe specific skills: Microsoft Excel (intermediate), Microsoft Word, Black Knight, Fiserv, FICS, EAS, data entry, customer service, typing, 10-key, real estate tax servicing. But we need to avoid duplication. The instructions: "Prefer a few substantive sections over many thin ones." So we could combine some. We could have sections: About the role (paragraph), Responsibilities (ul), Requirements (ul) covering education/experience and core competencies, Pay (p) with salary range. We could omit Qualifications and Skills if they'd be thin. But we have info for core competencies and specific skills; maybe we can include them under Requirements. Better: Have About the role, Responsibilities, Requirements (including education/experience, core competencies, skills), Pay. We must not create sections with filler like "not specified". So we will not include Benefits or Schedule. Now produce HTML fragment:

About the role

... paragraph ...

Responsibilities

• ...
...

Requirements

• High School Diploma or equivalent
• Experience in Microsoft Excel and Microsoft Word
• Experience in Black Knight (MSP), Fiserv, FICS, and EAS Lender Servicing Systems
• Data entry/computer usage experience
• Customer service experience
• Minimum of 2 years as an Outsourcing Task Processor II
• Ability to type 40+ words per minute
• Intermediate Microsoft Excel skills (filter, sort, VLOOKUP, pivot tables)
• Proficiency with 10‑key by touch (9,000+ keystrokes per hour with 98% accuracy)
• Intermediate knowledge of real estate tax servicing
• Team player able to work in a team environment
• Effective written and verbal communication skills
• Ability to work in a fast‑paced environment
• Capable of working under time constraints to meet high‑priority deadlines

Pay

Salary range: $16.96 – $20.00 per hour

We need to ensure we preserve all substantive info from responsibilities. Let's extract bullet points from responsibilities. Original responsibilities text: "The Outsource Task Processor III processes and researches tasks (inquiry) initiated by either the LERETA Call Center (initiated by a homeowner inquiry), lender, or internal LERETA source with without supervision. With effective decision making, the position assesses penalty determinations, and successfully manages individual pipeline while adhering to lender’s Service Level Agreement without supervision. The role maneuvers successfully through all systems, understands general workflow, and has the ability to advise of any unusual circumstances or requirements that could endanger the Service Level Agreement being met. Tax Procurement and Payment Procures tax amount data from taxing agency jurisdictions. Tax amount data procurement method consists of telephone, e-mail, and fax communication to taxing agency jurisdictions Interprets tax amount data and statuses per property taxes received from taxing agency jurisdictions and effectively identify tax status for payment processing Processes research requests with predetermined processing steps to determine root cause, including: research for missing payments, misapplied payments, payments from escrow, over payments at taxing authorities, verify delinquencies, obtaining current tax amounts and requesting refunds Follows agency guidelines and special processing instructions Builds Tax Lines as needed utilizing the TED table Validates lender payees prior to making disbursements Completes Tax Processing Reports accurately prior to ELD (excluding Handle Manual if applicable) Completes all required processing on exception reports within SLA Balances all disbursements prior to end of day and submit all payment back daily Trains other employees on all aspects of Task Processing Workflow Management Monitors, reports, and communicates status of work assignments and statistics to Team Lead/Supervisor while identifying any opportunity to increase efficiency processing research task Prepares production/statistical reports to mortgage lenders and direct supervisors Ensures all items follow standards and all SLA’s Notifies Leadership when overtime or assistance is needed Customer Service Responds to mortgage lenders and taxing agency jurisdictions by utilizing effective verbal and written communication in a prompt and accurate manner Notifies business partners of reporting errors in a clear concise manner Maintains a positive working relationship with both internal and external business partners Communicates new lender requests to management Quality Control Applies and supports the implementation of new or modified policy and procedures as instructed to ensure Task Research Team standards are met Prepares production/statistical reports as applicable Maintains required quality scores This position will perform other duties as assigned based on the needs of the department." We need to break into bullet points, preserving details. Let's list: - Processes and researches tasks (inquiries) initiated by the LERETA Call Center (homeowner inquiries), lenders, or internal LERETA sources, working without supervision. - Assesses penalty determinations using effective decision making. - Manages individual pipeline while adhering to lender’s Service Level Agreement, working without supervision. - Maneuvers successfully through all systems, understands general workflow. - Advises of any unusual circumstances or requirements that could jeopardize meeting the Service Level Agreement. - Procures tax amount data from taxing agency jurisdictions via telephone, e‑mail, and fax. - Interprets tax amount data and statuses per property taxes received from taxing agency jurisdictions to identify tax status for payment processing. - Processes research requests with predetermined steps to determine root cause, including: * research for missing payments * misapplied payments * payments from escrow * over payments at taxing authorities * verify delinquencies * obtaining current tax amounts * requesting refunds - Follows agency guidelines and special processing instructions. - Builds Tax Lines as needed utilizing the TED table. - Validates lender payees prior to making disbursements. - Completes Tax Processing Reports accurately prior to ELD (excluding Handle Manual if applicable). - Completes all required processing on exception reports within SLA. - Balances all disbursements prior to end of day and submits all payments back